Mason Morris
Midland
Summary
Dynamic professional with extensive experience in security, hospitality, and retail management, Proven expertise in collaborative problem-solving and environmental monitoring, enhancing safety protocols and guest satisfaction. Successfully implemented training programs that improved team performance and operational efficiency, driving increased occupancy rates and customer loyalty.
Overview
13
13
years of professional experience
Work History
Armed Rover
Allied Universal Security Services
Midland, TX
03.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying and reporting potential hazards or security breaches.
- Provided assistance to visitors and staff, enhancing overall customer service experience.
- Managed access control procedures, verifying identification and authorization of individuals.
- Inspect tank batteries, wells for theft, active leaks, or tampering.
Recruiter
Cascadia Global Security
Midland, TX
10.2024 - 03.2025
- Conducted candidate sourcing through various platforms to build talent pipelines.
- Facilitated pre-screening processes, ensuring alignment with job requirements.
- Assisted in coordinating interview schedules between candidates and hiring managers.
- Developed and maintained relationships with external recruitment agencies for talent acquisition support.
- Collaborated with HR team to refine onboarding processes for new hires, improving integration speed.
- Provided training sessions for junior recruiters on best practices in candidate evaluation techniques.
- Analyzed recruitment metrics to identify trends and improve overall hiring strategies effectively.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Level 2 Rover
Cascadia Global Security
Midland, TX
06.2023 - 03.2025
Night Audit Manager
Staybridge Suites Hotel
Odessa, TX
06.2021 - 05.2023
- Oversaw nightly audit processes, ensuring accurate financial reporting and compliance with hotel standards.
- Managed front desk operations during night shifts, providing exceptional customer service to guests.
- Conducted detailed reconciliations of daily revenue and expenses, identifying discrepancies for resolution.
- Developed training materials for new staff on operational procedures and service excellence guidelines.
- Implemented improved check-in/check-out procedures, enhancing guest satisfaction and efficiency.
- Collaborated with management on strategic decisions to optimize hotel occupancy rates during peak seasons.
- Monitored security protocols throughout the property during night hours, ensuring guest safety and comfort.
- Maintained compliance with all relevant laws, regulations, and company policies, ensuring a safe and legally compliant work environment for both guests and employees.
- Monitored inventory levels for essential supplies, placing orders as needed to ensure uninterrupted hotel services during night hours.
- Conducted routine inspections of public areas and guest rooms, ensuring cleanliness and adherence to brand standards.
- Assisted guests with transportation arrangements or recommendations for local attractions, providing personalized service that exceeded expectations.
- Managed nightly room assignments effectively, accommodating special requests when possible for greater guest satisfaction.
- Facilitated communication between different departments throughout the property overnight operations leading to better coordination amongst teams.
- Collaborated with daytime management to ensure smooth handovers, maintaining continuity in hotel operations.
General Manager
Hampton Inn By Hilton
Odessa, TX
09.2017 - 04.2021
- Maintained accurate scheduling & payroll for the 80 employees under my leadership.
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Developed and implemented staff training programs, enhancing team performance and operational efficiency.
- Managed budgeting and forecasting processes to align financial goals with operational strategies.
- Coordinated marketing initiatives, driving increased occupancy rates through targeted promotions.
- Managed daily hotel operations to ensure exceptional guest experiences.
- Developed and implemented strategies to enhance revenue generation and occupancy rates.
- Oversaw budgeting and financial performance, ensuring adherence to fiscal targets.
- Collaborated with department heads to optimize workflow and streamline processes.
- Fostered relationships with vendors to negotiate contracts and manage supplies effectively.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Assistant Manager
Subway
Odessa, TX
01.2017 - 08.2018
- Assisted in managing daily operations, ensuring adherence to company policies and procedures.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Trained new employees on food safety standards and customer service expectations.
- Collaborated with team members to enhance operational efficiency during peak hours.
- Developed staff schedules to ensure optimal coverage during busy periods, improving service speed.
- Monitored quality control processes to maintain high standards of food preparation and presentation.
- Resolved customer complaints effectively, enhancing overall customer satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Coach Handbag Counter Manager
Dillards Department Store
Odessa, TX
08.2013 - 09.2016
- Developed tailored training programs to enhance employee performance and customer service skills.
- Facilitated team meetings to discuss goals, strategies, and operational improvements.
- Monitored sales performance and provided actionable feedback to staff for improvement.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Mentored junior staff in product knowledge and effective sales techniques, improving engagement.
- Evaluated training effectiveness through regular assessments, ensuring continuous skill development of team members.
Education
High School Diploma -
Permian High School
Odessa, TXSkills
- Collaborative Problem-solving
- Hardware troubleshooting
- Environmental monitoring
- Remote sensing techniques
Timeline
Armed Rover
Allied Universal Security Services
03.2025 - Current
Recruiter
Cascadia Global Security
10.2024 - 03.2025
Level 2 Rover
Cascadia Global Security
06.2023 - 03.2025
Night Audit Manager
Staybridge Suites Hotel
06.2021 - 05.2023
General Manager
Hampton Inn By Hilton
09.2017 - 04.2021
Assistant Manager
Subway
01.2017 - 08.2018
Coach Handbag Counter Manager
Dillards Department Store
08.2013 - 09.2016
High School Diploma -
Permian High School