Mason Myler
Fairhope
Summary
Results-driven IT Technician with 5+ years of experience providing Tier 1/2 technical support for hardware, software, and network issues in Windows environments. Skilled in Active Directory, Microsoft 365, and ticketing systems, with a proven ability to resolve issues efficiently while delivering clear communication that boosts operational efficiency and customer satisfaction.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Support Specialist
4 Lane Development
Fairhope
04.2021 - Current
- Provided Tier 1/2 technical support to employees across organizations, diagnosing and resolving hardware and software issues on Windows and Mac OS platforms
- Troubleshot complex problems, tested new software releases before production deployment, and escalated major hardware/software defects to vendors
- Conducted training sessions for new staff on customer service protocols and tools while mentoring team members to improve performance
- Coordinated with vendors for product ordering, delivery, and service while collaborating with cross-functional teams to resolve issues efficiently
IT Tech
City of Fairhope
02.2019 - 04.2021
- Installed, configured, and patched hardware, software, networks, printers, and scanners across city offices and departments while monitoring system performance to enhance operations, close security vulnerabilities, and optimize reliability
- Provided 24/7 on-call support for critical departments, including police and public works
- Maintained user accounts in Active Directory and Exchange Server environments
- Responded to and escalated support tickets according to severity and internal policies
- Trained staff on new software applications and collaborated with cross-functional teams to improve proficiency and deliver IT projects on schedule
Education
Bachelor of Science - Information Systems
University of South Alabama
Mobile, AL05-2019
Skills
- Technical Support (Tier 1/2)
- Hardware & Software Troubleshooting
- Network Troubleshooting & Configuration
- Active Directory Administration
- Microsoft 365 / Exchange Support
- Software Installation & Deployment
- Remote Support Tools
- Ticketing Systems
Certification
- CompTIA A+ Certification
- Eagle Scout
Timeline
Support Specialist
4 Lane Development
04.2021 - Current
IT Tech
City of Fairhope
02.2019 - 04.2021
Bachelor of Science - Information Systems
University of South Alabama