Mason Ouren
West Fargo
Summary
Highly skilled and determined MSR with a strong work ethic and customer satisfaction record. Able to work well independently with little to no direction or with a team. Exceptional physical stamina for difficult and repetitive tasks and for working in a variety of adverse weather conditions as required.
Overview
8
8
years of professional experience
Work History
MSR
Town and Country Credit Union
08.2023 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
Grounds and Maintenance Worker
Red River Valley Fair Association
10.2022 - 08.2023
- Perform grounds keeping and building maintenance
- Set up events in a timely manner
- Maintain a clean workspace
- Preform snow removal in heavy machinery and on foot
- Perform minor repairs and maintenance procedures on equipment utilized in grounds keeping
Yard Worker
Acme Rents
04.2022 - 10.2022
- Prepare items, tools, and equipment for delivery to customers
- Deliver items in a safe and efficient matter to specific locations based on customer request
- Communicate and take orders from customers, then go prepare their items for the following day
- Making small repairs on equipment if needed
- Maintaining the appearance of the lot making it more appealing for future and current customers
Parts Runner
Home Heating, Plumbing & A/C
07.2021 - 04.2022
- Inspect vehicles in the fleet to ensure they are up to date and ready to be used
- Deliver items up to 200+ lbs items to construction zones
- Assessing the schedule to ensure parts are delivered in a timely manner
- Kept a clean appearance both inside and outside the building by organizing inventory, cleaning the shop, and doing yard work, etc
Guest Service Representative
Cash Wise
02.2020 - 06.2021
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Assisted customers with issues at the pump, and contacted service technicians when necessary
- Processed all payments on purchases, gas and other products, whether cash or credit
Shift Leader
Papa Murphy's
09.2019 - 02.2020
- Maintaining stock of necessary ingredients
- Creating product to customers specifications
- Providing direction to a team of employees on shift
- Ensuring store cleanliness and food safety standards at all times
Cashier & Cook
Dairy Queen
11.2016 - 08.2019
- Assisted customers with sales transactions accurately and efficiently, including cash, check, and card
- Prepared menu items, bag and tray orders, based on company guidelines
- Projected a friendly and professional personality to 200+ customers on a daily basis
- Followed food safety procedures closely to adhere to state policies and regulations
Education
High School -
Sheyenne High School
West Fargo, ND05.2021
Skills
- Problem-solving abilities
- Customer service
- High work ethic
- Flexible and adaptable
- Communication
Timeline
MSR
Town and Country Credit Union
08.2023 - Current
Grounds and Maintenance Worker
Red River Valley Fair Association
10.2022 - 08.2023
Yard Worker
Acme Rents
04.2022 - 10.2022
Parts Runner
Home Heating, Plumbing & A/C
07.2021 - 04.2022
Guest Service Representative
Cash Wise
02.2020 - 06.2021
Shift Leader
Papa Murphy's
09.2019 - 02.2020
Cashier & Cook
Dairy Queen
11.2016 - 08.2019
High School -
Sheyenne High School
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