Mason Phoenix
Roanoke,VA
Summary
Dynamic Assistant Manager with a proven track record at Dollar Tree, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and improved cash handling accuracy. Successfully mentored staff, driving sales growth and fostering a collaborative work environment. Committed to achieving operational excellence and strategic business development.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dollar Tree
Roanoke, VA
05.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Arby's
3944 Brambleton Ave Roanoke, Va 24018
06.2021 - 05.2025
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Crew Member Cook
McDonald's
809 Hardy Rd Vinton, VA 24179
03.2021 - 05.2021
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
Education
High School Diploma -
William Byrd High School
Roanoke VA05-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Task delegation
- Goal setting
- Sales growth
Timeline
Assistant Manager
Dollar Tree
05.2025 - Current
Assistant Manager
Arby's
06.2021 - 05.2025
Crew Member Cook
McDonald's
03.2021 - 05.2021
High School Diploma -
William Byrd High School