- Enjoy participating in weightlifting for overall physical and mental well-being
- Mechanically working on cars, developing problem solving capabilities
- Passionate golfer
Mason Polentz
San Marcos,CA
Summary
Being enveloped in high-pressure environments, I significantly enhanced guest satisfaction at SETS Kitchen and Bar through exceptional customer service and efficient team collaboration. With the great variety of positions I have worked inside the restaurant industry I have experienced a multitude of different priorities while also supporting my entire team effectively.
Overview
3
3
years of professional experience
Work History
Server
SETS Kitchen and Bar
San Marcos, CA
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Kitchen Expeditor
SETS, Kitchen and Bar
San Marcos, CA
02.2023 - 11.2024
- Maintained high food quality standards with frequent checks on prepared dishes before serving.
- Managed special dietary requests with care, ensuring proper preparation and presentation of dishes for those customers.
- Supported inventory management efforts, assisting in tracking supply levels and replenishing as needed.
- Maintained strong knowledge of current menu offerings, enabling effective communication with both kitchen staff and servers regarding dish details.
Restaurant Busser
SETS, Kitchen and Bar
San Marcos, CA
09.2021 - 11.2024
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and food service
- Trained new staff in bussing and cleaning procedures.
Education
High School Diploma -
Palomar College
San Marcos, CASkills
- Strong work ethic
- Cash handling
- Guest engagement
- Team collaboration
- Service prioritization
- Customer service
Interests
Timeline
Server
SETS Kitchen and Bar
06.2024 - Current
Kitchen Expeditor
SETS, Kitchen and Bar
02.2023 - 11.2024
Restaurant Busser
SETS, Kitchen and Bar
09.2021 - 11.2024
High School Diploma -
Palomar College
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