Mason Riley Gustaveson
South Salt Lake,UT
Summary
Looking for a positive environment to productively serve others
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Experienced with managing daily care and well-being of dogs in various environments. Utilizes keen observation skills to monitor animal behavior and health. Track record of building strong relationships with pet owners and ensuring safe, nurturing environment for all animals.
Overview
11
11
years of professional experience
Work History
Server
Red Lobster
Murray, UT
10.2024 - Current
- Delivered exceptional customer service by anticipating guest needs and preferences.
- Managed table assignments to optimize seating efficiency and enhance guest experience.
- Trained new staff on menu items, service standards, and operational procedures.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Resolved guest concerns promptly, ensuring satisfaction and repeat business.
- Assisted in inventory management by tracking supplies and minimizing waste during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Dog Grooming Assistant
Muddy Paws Pet Care
West Jordan, UT
08.2024 - Current
- Assisted in grooming dogs, ensuring comfort and safety during procedures.
- Maintained cleanliness of grooming tools and equipment to uphold hygiene standards.
- Supported senior groomers by preparing dogs for grooming sessions, including washing and drying.
- Observed and reported any health or behavioral issues to senior staff for further assessment.
- Provided exceptional customer service, fostering positive relationships with clients and their pets.
- Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Assisted with development of animal behavior modification plans.
- Followed pet care instructions for dietary needs and medication regimens.
Bartender; to go orders
Olive Garden
06.2020 - 10.2025
- Crafted signature cocktails while adhering to company recipes and standards for quality.
- Developed and maintained exceptional customer relationships to enhance dining experience.
- Trained new bartenders on beverage preparation techniques and customer service protocols.
- Managed bar inventory effectively, ensuring timely ordering of supplies and minimizing waste.
- Ensured compliance with health regulations and company policies for safe beverage handling practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Stock clerk
Target
01.2020 - 06.2020
- Managed inventory levels, ensuring accurate stock availability across departments.
- Organized merchandise displays to enhance customer accessibility and shopping experience.
- Assisted in receiving and processing incoming shipments, verifying product quantities and conditions.
- Collaborated with team members to optimize stock placement for maximum efficiency.
- Monitored product expiration dates, facilitating timely removal of outdated items.
- Trained new staff on inventory management systems and best operational practices.
- Implemented quality control measures to maintain high standards of merchandise presentation.
Server
Brick Oven
01.2019 - 01.2020
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Streamlined order processing by implementing effective communication strategies with team members.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Host/server/cook
Dennys
01.2015 - 01.2019
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists efficiently, optimizing guest flow during peak hours.
- Communicated effectively with kitchen and service staff to coordinate table readiness.
- Monitored dining area to uphold cleanliness and ambiance standards.
- Resolved guest concerns swiftly, enhancing overall dining experience.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
College - psychology
Salt Lake Community College
01.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Team collaboration
- Senior dog care
- Dog handling
- Dog Ear cleaning
- Special needs dogs
- Positive attitude
- Honest and trustworthy
- Punctual and reliable
Languages
asl
Limited Working
Interests
- Creative Writing
- DND (DM)
- Animal Care
- Yoga
- Passionate about balancing physical health with mental and emotional wellness
- Acting and Theater
- Reading
- Personal Development and Self-Improvement
Timeline
Server
Red Lobster
10.2024 - Current
Dog Grooming Assistant
Muddy Paws Pet Care
08.2024 - Current
Bartender; to go orders
Olive Garden
06.2020 - 10.2025
Stock clerk
Target
01.2020 - 06.2020
Server
Brick Oven
01.2019 - 01.2020
Host/server/cook
Dennys
01.2015 - 01.2019
College - psychology
Salt Lake Community College