Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mason Smith

Helena,GA

Summary

Seasoned Customer Associate with 5+ years of experience dedicated to providing the highest quality service and making guests feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.


Overview

6
6
years of professional experience

Work History

Front Desk Agent

Renaissance Hotel
06.2023 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Engaged with customers to effectively build rapport and lasting relationships

Customer Service Representative

Shipt
04.2021 - 05.2023
  • Membership support, including retrieving customer data, providing updates to customers to create a great buying experience.
  • Handle customer issues, provide appropriate solutions and problem solving.
  • Maintain customer accounts and updating account information.
  • Make product service recommendations to customers.
  • Make sure customers are satisfied with their purchases and services.
  • Guide callers through troubleshooting, navigating the company site on using products and services offered.

Customer Service Associate

Target
04.2018 - 04.2021
  • Described and explained details about product options to inform customers and guide purchasing decisions.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Checked out customers when needed upfront.
  • Unloaded the truck daily and organized and stocked the merchandise.
  • Worked the customer service desk off and on and would do returns and exchanges.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Sales Associate

GameStop
10.2017 - 04.2018
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Educated customers on promotions to enhance sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Education

High School Diploma -

Helena High School
Helena, AL

Skills

  • Availability Record Keeping
  • Inbound and Outbound Calling
  • Records Preparation
  • Shipping and Receiving
  • Store Merchandising
  • Sales
  • Guest Services

Timeline

Front Desk Agent

Renaissance Hotel
06.2023 - Current

Customer Service Representative

Shipt
04.2021 - 05.2023

Customer Service Associate

Target
04.2018 - 04.2021

Sales Associate

GameStop
10.2017 - 04.2018

High School Diploma -

Helena High School

Similar Profiles

CREATE PROFILE
Mason Smith