Mason Squires
Baltimore,MD
Summary
Proven Sales Representative at Cellular Sales Verizon Authorized Retailer, adept in client account management and sales consultation. Excelled in enhancing customer retention and satisfaction through expert communication and product knowledge. Assisted new employees to help improve store revenue and employee efficiency. Achieved significant sales growth by identifying customer needs and leading by example.
Overview
5
5
years of professional experience
Work History
Sales Representative
Cellular Sales Verizon Authorized Retailer
10.2023 - Current
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
Front of House Employee
Gaffneys Back Fin
04.2019 - 10.2023
- Assisted servers with delivering food, and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assists customers calling to inquire about orders and products.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Accurately operated cash register to process customer payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
Associate of Applied Science - Cybersecurity
The Community College of Baltimore County
Essex, MD12.2024
High School Diploma -
Chesapeake High School
Baltimore, MD06.2022
Skills
- Client Account Management
- Lead Generation
- Sales consultation
- Process Improvement
- Communication Skills
- Product Knowledge
- Team Leader
- Record Keeping
- Time Management
- Customer Needs Assessment
- Sales Development
- Customer Retention
Timeline
Sales Representative
Cellular Sales Verizon Authorized Retailer
10.2023 - Current
Front of House Employee
Gaffneys Back Fin
04.2019 - 10.2023
Associate of Applied Science - Cybersecurity
The Community College of Baltimore County
High School Diploma -
Chesapeake High School
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