Mason Stroud
Shelton,WA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
9
9
years of professional experience
Work History
Budtender
Gypsy Greens
Olympia, WA
05.2023 - 04.2024
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Bud Tender
Lucid
Olympia, WA
01.2023 - 05.2023
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flower, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Construction Worker
Walterick construction
Shelton, WA
01.2019 - 12.2022
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
Waiter
Chili's Restaurant
Mineral Wells, TX
09.2017 - 10.2018
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Reviewed daily specials, menu changes and service specifications.
- Collected tickets and followed proper cash-handling procedures.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Waiter
On The Border
Weatherford, TX
02.2017 - 10.2018
- Calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Suggested additional items to customers to increase restaurant sales.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
Bartender
Sheps Place
Weatherford, TX
07.2016 - 07.2018
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Waiter
Robin Hood Village
Union, WA
01.2015 - 01.2016
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Informed customers about specials, upselling additional food and drink items.
- Suggested additional items to customers to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma -
Shelton High School
Shelton, WASkills
- Superior Work Ethic
- Hand and Power Tools
- Worksite Safety and Maintenance
- Suggestive Selling
- Anticipating Guest Needs
- Health Codes Compliance
- Teamwork and Professionalism
- Relationship Building
- Upselling and Cross Selling
Timeline
Budtender
Gypsy Greens
05.2023 - 04.2024
Bud Tender
Lucid
01.2023 - 05.2023
Construction Worker
Walterick construction
01.2019 - 12.2022
Waiter
Chili's Restaurant
09.2017 - 10.2018
Waiter
On The Border
02.2017 - 10.2018
Bartender
Sheps Place
07.2016 - 07.2018
Waiter
Robin Hood Village
01.2015 - 01.2016
High School Diploma -
Shelton High School