Mason Syroka
Toledo
Summary
Dedicated golf operations professional with two years of experience as an Outside Operations Manager, developing strong leadership, customer service, and course operations skills in a fast-paced golf environment. Proven ability to manage daily outside golf operations, coordinate staff, and deliver exceptional member and guest experiences. Passionate about the game of golf and committed to continued professional growth, with the goal of advancing to an Assistant Golf Professional and ultimately a Head Professional role.
Overview
6
6
years of professional experience
Work History
Outside Operations Manager
Sylvania Country Club
Sylvania
03.2025 - Current
- Managed daily operations for outdoor facilities.
- Coordinated staff schedules to maximize coverage and maintain service quality.
- Created training materials for new hires on operational processes and guidelines to ensure effective onboarding.
- Facilitated interdepartmental communication to enhance workflow and collaboration.
Bag room Manager/ part time Pro Shop
Sylvania Country Club
Sylvania
04.2024 - 03.2025
- Organize the schedule week-to-week for 10-15 coworkers
- Answer calls to help with anything from a simple question about the course to setting up tee times on the computer
- Facilitated sales of golf apparel, equipment, and accessories to customers.
- Create relationships with members over time to make them feel more at home
- Count and divide thousands of dollars in tips every month to coworkers
- Overlook the bag room and other parts of the course (Driving Range, Chipping Green, Cart Barn, etc.).
Bagroom Employee
Sylvania Country Club
Sylvania
05.2021 - 04.2024
- Set up bags on golf carts efficiently according to time sheet.
- Greeted members and engaged in conversations to enrich their experience.
- Cleaned and organized equipment used throughout the day.
Instructor
9 Round Fitness
Sylvania
11.2022 - 04.2023
- Led groups of 2-15 through 9 workout stations, ensuring effective execution of exercises
- Explained and demonstrated new workouts to members, facilitating their skill development
- Engaged first-time visitors to promote membership options, enhancing their understanding of benefits
Retail Worker
Hollister Co
Toledo
11.2020 - 04.2021
- Direct consumers to the product they are searching for
- Encouraged customers to register for the online app to enhance their shopping experience.
- Unload inventory
Crew Member
Baskin Robbins
Toledo
07.2020 - 11.2020
- Managed transactions using cash register
- Assisted customers with inquiries and issues
- Maintained cleanliness of the store and equipment throughout shifts.
Education
High School Diploma -
Central Catholic High School
Toledo, OH05-2022
Skills
- Workflow optimization
- Staff scheduling
- Scheduling accuracy
- Inventory management
- Staff coordination
- Team leadership
- Employee training
- Customer service
- Problem solving
- Effective communication
- Time management
- Relationship building
Timeline
Outside Operations Manager
Sylvania Country Club
03.2025 - Current
Bag room Manager/ part time Pro Shop
Sylvania Country Club
04.2024 - 03.2025
Instructor
9 Round Fitness
11.2022 - 04.2023
Bagroom Employee
Sylvania Country Club
05.2021 - 04.2024
Retail Worker
Hollister Co
11.2020 - 04.2021
Crew Member
Baskin Robbins
07.2020 - 11.2020
High School Diploma -
Central Catholic High School