Mason Washington
Summary
Business Operations Professional with proven experience in service coordination, administrative support, and workflow optimization across complex organizational environments. Proficient in enterprise systems such as SAP, Concur, and Epic, with a strong emphasis on data accuracy, confidentiality, and process efficiency. Adept at managing high-volume, fast-paced settings with professionalism and precision. Holds an MBA, with a focus on strategic planning, organizational leadership, and policy implementation to drive operational excellence and business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sr. Administrative Assistant
MD Anderson Cancer Center
Houston
05.2025 - Current
- Provided high-level administrative support to faculty and program coordinators within the Experimental Radiology Department for the CATALYST Summer Program.
- Coordinated scheduling, communications, and logistics for student participants, faculty mentors, and research presentations.
- Assisted with onboarding, tracking, and compliance documentation for program interns and visiting students.
- Managed data entry, records maintenance, and report generation to support program evaluation and planning.
- Supported event planning and execution for workshops, seminars, and poster sessions related to the summer research program.
- Acted as a primary point of contact for internal departments and external partners involved in the CATALYST program.
Patient Services Coordinator
MD Anderson Cancer Center
Houston
04.2024 - 05.2025
- Coordinate daily patient appointments using Epic Systems, ensuring optimal scheduling and minimal conflicts to enhance clinic efficiency.
- Serve as a liaison between patients, nurses, and physicians, addressing concerns promptly and ensuring patients feel informed and supported throughout their care journey.
- Maintain accurate and confidential patient records, adhering strictly to HIPAA and institutional policies.
- Manage travel arrangements and process reimbursement documentation through Concur, ensuring compliance with internal financial protocols.
- Support the onboarding process for new hires by preparing orientation schedules, gathering required documentation, and facilitating communication with relevant departments.
- Provide faculty support including meeting coordination, administrative logistics, and timely updates on departmental tasks.
Desk Assistant
Lamar University
Beaumont
09.2023 - 12.2023
- Acted as the primary point of contact at the residence hall front desk, providing prompt and courteous assistance to residents and guests.
- Communicated housing policies clearly and handled inquiries related to room assignments, maintenance requests, and university resources.
- Promoted a safe and welcoming environment by addressing resident concerns professionally and escalating issues as needed.
Office Clerk (PRN)
Medical Behavior Hospital
Clear Lake
05.2023 - 06.2023
- Entered sensitive patient data into internal systems with high accuracy to support clinical documentation and billing.
- Filed, faxed, and organized documents to support hospital staff in maintaining a well-run office environment.
- Assisted with day-to-day administrative tasks, helping streamline internal processes for improved workflow.
Event Operations
Lamar University
Beaumont
08.2022 - 05.2023
- Managed data logs of event attendance and feedback metrics used to improve future programming.
- Created floor plan layouts and scheduling spreadsheets to track event operations and resource usage.
- Supervised student staff and ensured consistent documentation of equipment usage and compliance checks.
Education
Master of Business Administration -
Lamar University
Beaumont, TX05.2025
Bachelor of Science - University Studies – Global Health Concentration
Lamar University
Beaumont, TX12.2023
Skills
- Microsoft Word
- PowerPoint
- Excel
- SAP
- Epic
- Customer Service
- Data Entry
- Event Management
- Team Collaboration
- Record Management
- Communication
- Problem Solving
- Strategic Planning
Certification
First Aid, CPR, and AED, 08/01/25
Leadership And Involvement
- Alpha Phi Alpha Fraternity, Inc., Member, 03/01/23, Present
- Alpha Phi Alpha Fraternity, Inc., Vice President, Epsilon Rho Chapter, 08/01/23, 12/01/23
- Student Government Association, Senior Class Senator, 03/01/23, 12/01/23
Timeline
Sr. Administrative Assistant
MD Anderson Cancer Center
05.2025 - Current
Patient Services Coordinator
MD Anderson Cancer Center
04.2024 - 05.2025
Desk Assistant
Lamar University
09.2023 - 12.2023
Office Clerk (PRN)
Medical Behavior Hospital
05.2023 - 06.2023
Event Operations
Lamar University
08.2022 - 05.2023
Master of Business Administration -
Lamar University
Bachelor of Science - University Studies – Global Health Concentration
Lamar University
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