Summary
Overview
Work History
Education
Skills
Timeline
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Mason Wolf

Merrillville,IN

Summary

Driven Store Sales Manager with a proven track record at Famous Footwear, enhancing store performance through strategic merchandising, effective promotional campaigns, and targeted employee training. Excelled in customer service and sales reporting, boosting revenue and client satisfaction. Skilled in critical thinking and team mentoring, achieving significant improvements in sales metrics and operational efficiency. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

26
26
years of professional experience

Work History

Store Sales Manager

Famous Footwear
02.2005 - Current
  • Boosted store sales by implementing effective merchandising strategies and eye-catching displays.
  • Spearheaded employee coaching initiatives focusing on upselling techniques and product knowledge enhancement for improved performance metrics.
  • Implemented new promotional campaigns to drive foot traffic and improve overall revenue growth.
  • Monitored KPIs closely to identify areas requiring improvement, adjusting strategies accordingly to maximize results.
  • Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
  • Resolved escalated customer complaints successfully maintaining high levels of client satisfaction.

Store Sales Manager

Naturalizer Shoes
02.1998 - 02.2005
  • Implemented new promotional campaigns to drive foot traffic and improve overall revenue growth.
  • Spearheaded employee coaching initiatives focusing on upselling techniques and product knowledge enhancement for improved performance metrics.
  • Monitored KPIs closely to identify areas requiring improvement, adjusting strategies accordingly to maximize results.
  • Maintained an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency.

Education

Bachelor of Science - Psychology

Grand Canyon University
Phoenix, AZ
12.2024

Skills

  • Customer Service
  • Store operations
  • Sales Reporting
  • Brand Awareness
  • Critical Thinking
  • Training and mentoring
  • Customer Complaint Resolution
  • Performance Evaluations

Timeline

Store Sales Manager

Famous Footwear
02.2005 - Current

Store Sales Manager

Naturalizer Shoes
02.1998 - 02.2005

Bachelor of Science - Psychology

Grand Canyon University
Mason Wolf