Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Masone Yang

Lansing,MI

Summary

Shift Manager and Key Holder recognized for exceptional productivity and efficiency in task completion. Expertise in team leadership, inventory management, and delivering outstanding customer service. Proven ability in conflict resolution and effective communication, contributing to positive work environments and operational success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager/Key Holder

Kin Thai
Lansing, MI
01.2023 - Current
  • Oversaw cash handling and maintained accurate financial records.
  • Ensured compliance with health and safety regulations in food preparation.
  • Prepared food for catered events that could have 50 to 1,000 people per event.
  • Trained and mentored junior line cooks on cooking techniques and procedures.
  • Maintained records of employee performance evaluations and disciplinary actions taken when necessary.

Shift Manager

Sir Pizza
Lansing, MI
07.2021 - 01.2023
  • Helped manage inventory levels and ordered supplies.
  • Trained new staff on operational procedures and customer service standards.
  • Position skilled staff in key areas throughout my shift to optimize department productivity.
  • Reported employee behavioral issues, losses, and customer complaints to upper-level management.

Education

High School Diploma -

Grand Ledge High School
Grand Ledge, MI
05-2023

Some College (No Degree) -

Lansing Community College
Lansing, MI

Skills

  • Cash handling
  • Inventory management
  • Food safety
  • Employee training
  • Team leadership
  • Customer service
  • Multitasking and prioritizing
  • Critical thinking
  • Driving business growth
  • Reliability
  • Time management abilities
  • Employee retention
  • Handling complaints

Affiliations

  • Grand Ledge Asian American Student Union
  • Hmong American Hmong Club
  • Varsity Football
  • Hmong Family Association Volunteer
  • Team Captain and Manager for Community Football Tournament

Accomplishments

  • Recognized by peers for strong leadership and coordination for semi-pro gaming team
  • Volunteered time to support community events
  • Successfully led and managed a football team to a championship

Certification

  • CPR Certified - Red Cross
  • Boating Safety License - Michigan
  • Firearm Safety / Hunter Safety - Wisconsin & Michigan
  • Youth Sports Coaching Certification

Languages

English
Professional
Hmong
Limited
Spanish
Elementary

References

References available upon request.

Timeline

Shift Manager/Key Holder

Kin Thai
01.2023 - Current

Shift Manager

Sir Pizza
07.2021 - 01.2023

High School Diploma -

Grand Ledge High School

Some College (No Degree) -

Lansing Community College

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