Summary
Overview
Work History
Education
Skills
Timeline
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Massa Al-Seidawi

Worcester,MA

Summary

Friendly and reliable professional with strong customer service and cash-handling experience from hospitality and retail roles. Known for staying calm under pressure, working well with teammates, and making sure customers leave happy. Seeking an entry-level bank teller position to continue growing and learning in a fast-paced banking environment.

Overview

5
5
years of professional experience

Work History

Waitress

Sham Restaurant
Worcester, MA
01.2025 - Current
  • Provided exceptional customer service to enhance dining experiences.
  • Took customer orders and relayed them to kitchen staff efficiently.
  • Upsold daily specials and beverages to increase guest satisfaction.
  • Maintained cleanliness of tables and dining areas throughout shifts.
  • Assisted in training new staff on restaurant procedures and best practices.
  • Handled cash transactions and processed payments accurately at the register.
  • Collaborated with team members to manage busy lunch and dinner services.

Retail Associate

Custom World
Auburn, MA
01.2022 - 01.2024
  • Handled cash, credit card, and store transactions at the register.
  • Assisted customers with purchases, answered questions, and managed returns.
  • Maintained the store's appearance and helped with product restocking.
  • Maintained store appearance by organizing merchandise and ensuring cleanliness.
  • Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.

Event Server / Waitress

Yusra Wedding Hall
Marlborough, MA
01.2021 - 01.2022
  • Served food and beverages to guests at weddings and large events
  • Worked under pressure to ensure smooth service for up to 300+ guests
  • Coordinated with team members to maintain high customer satisfaction

Education

High School Diploma -

Worcester, MA
01.2021

Quinsigamond Community College
Worcester, MA

Skills

  • Cash handling & point-of-sale systems
  • Friendly and calm under pressure
  • Fast learner, open to training
  • Strong communication & teamwork
  • Bilingual: Arabic and English
  • Basic computer knowledge (email, typing, etc)
  • Customer service
  • Order processing
  • Cash handling
  • Sales techniques
  • Team collaboration
  • Event coordination
  • Problem solving
  • Attention to detail
  • Time management
  • Effective communication
  • Employee training
  • Bill computation

Timeline

Waitress

Sham Restaurant
01.2025 - Current

Retail Associate

Custom World
01.2022 - 01.2024

Event Server / Waitress

Yusra Wedding Hall
01.2021 - 01.2022

High School Diploma -

Quinsigamond Community College

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Massa Al-Seidawi