Massandje Doukoure
North Las Vegas,NV
Summary
Dedicated childcare provider with a strong background in customer service and conflict resolution. Skilled in team collaboration and creating safe, engaging environments for children. Committed to fostering positive relationships and enhancing member experiences. As well as an enthusiastic professional with experience in customer service and childcare. Proven ability to handle cash transactions accurately while fostering positive relationships. Ready to leverage skills in conflict resolution and team collaboration to enhance operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Childcare Provider
Private Employers
North Las Vegas, Nevada
01.2020 - 07.2025
- Supervised children during playtime and structured activities.
- Developed engaging lesson plans to promote learning and creativity.
- Maintained cleanliness and organization of play areas and materials.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Assisted with feeding infants and toddlers during meal times.
- Assisted children in development of social, communication and problem-solving skills.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Planned field trips to local parks, libraries and other educational places.
- Provided attentive care and supervision to siblings, ensuring a safe and nurturing environment.
- Delivered consistent and reliable care for siblings, fostering a supportive and secure atmosphere.
- Ensured the well-being and safety of siblings through dedicated childcare and supervision.
Member Service Representative
Planet Fitness Gym
North Las Vegas, Nevada
03.2025 - 05.2025
- Assisted members with inquiries and provided information about gym services.
- Processed new member registrations and updated existing accounts efficiently.
- Maintained cleanliness and organization of the front desk area and lobby.
- Managed phone calls, directing inquiries to appropriate staff members promptly.
- Educated members on gym policies, procedures, and equipment usage effectively.
- Handled member complaints and resolved issues with a positive attitude.
- Collaborated with team members to ensure smooth daily operations at the facility.
- Promoted membership upgrades and additional services during member interactions.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
- Enhanced member relationships by providing excellent service during each interaction.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Handled customer complaints in an efficient and courteous manner.
- Answered member questions about products and services.
- Maintained accurate records of member interactions and transactions.
- Provided guidance to members on how best to use products or services offered by the organization.
- Assisted colleagues with tasks as needed during peak times of activity.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Barista
Le Macaron
Las Vegas, Nevada
10.2024 - 12.2024
- Prepared and served a variety of coffee beverages and pastries.
- Maintained cleanliness of the café and workstations throughout the shift.
- Assisted customers with menu selections and provided excellent service.
- Operated espresso machines and brewing equipment efficiently.
- Processed customer transactions accurately using point-of-sale systems.
- Restocked supplies and organized inventory to ensure smooth operations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Described menu items to customers and suggested products based on stated preferences.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Cashier
Applegreen
Newark, Delaware
06.2022 - 06.2023
- Processed cash and credit transactions efficiently, ensuring accurate change distribution.
- Executed scanning of items and managed payment transactions, maintaining accuracy in cash handling.
- Facilitated customer transactions by scanning items and processing payments, ensuring precise change management.
- Handled cash, credit, and digital payments following company protocols.
- Maintained a clean and organized checkout area for optimal customer experience.
- Stocked shelves and ensured products were displayed correctly for visibility.
- Collaborated with team members to manage busy shifts effectively.
- Resolved customer complaints professionally, ensuring satisfaction during service interactions.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained work area and kept cash drawer organized.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
High School Diploma -
Cheyenne High School
North Las Vegas, NV05-2024
Paul M Hodgson Vo Tech
Newark, DESkills
- Customer service
- Conflict resolution
- Cash handling
- Team collaboration
- Child supervision
- Point-of-sale operation
- Problem solving
- Time management
- Adaptability
- Team leadership
Affiliations
- gardening
- youth groups
- church
- cooking
- decorator
- enthusiast
Accomplishments
- Dental student of the month
- Team captain of my track team
- Baptism certificate
Certification
- CPR certified
- Food Handler certified
Languages
English
Professional
French
Professional
Timeline
Member Service Representative
Planet Fitness Gym
03.2025 - 05.2025
Barista
Le Macaron
10.2024 - 12.2024
Cashier
Applegreen
06.2022 - 06.2023
Childcare Provider
Private Employers
01.2020 - 07.2025
High School Diploma -
Cheyenne High School
Paul M Hodgson Vo Tech