Massiel Briceno
Sandy
Summary
Dynamic FSR Loan Officer at Mountain America Credit Union with expertise in credit analysis and relationship building. Successfully streamlined loan processes, enhancing efficiency and customer satisfaction. Proven ability to educate clients on financing options while ensuring compliance with regulations, demonstrating strong decision-making and customer service skills.
Overview
3
3
years of professional experience
Work History
FSR Loan Officer
Mountain America Credit Union
06.2023 - Current
- Evaluated loan applications to determine eligibility and risk factors.
- Analyzed credit reports and financial statements to assess borrower profiles.
- Assisted in developing tailored financing solutions to meet client needs.
- Maintained up-to-date knowledge of lending regulations and compliance standards.
- Streamlined application processes, enhancing overall efficiency in loan approvals.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
General Manager
Melty Way South Towne
08.2022 - 06.2023
- Oversaw daily operations, ensuring efficient service and adherence to food safety standards.
- Developed staff schedules, optimizing labor costs while maintaining service quality.
- Trained and mentored team members, enhancing overall performance and customer satisfaction.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Analyzed sales data to identify trends, refining menu offerings based on customer preferences.
- Ensured compliance with health regulations through regular inspections and staff training sessions.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor of Arts - Modern Languages
Universidad Central De Venezuela
Caracas, Venezuela 10-2017
Skills
- Database management
- Relationship building and management
- Sales expertise
- Credit analysis
- Negotiation techniques
- Team player
- Risk management assessments
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Time management
- Staff training and development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
FSR Loan Officer
Mountain America Credit Union
06.2023 - Current
General Manager
Melty Way South Towne
08.2022 - 06.2023
Bachelor of Arts - Modern Languages
Universidad Central De Venezuela
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