MASSIEL PAULINO
Belleville,NJ
Summary
Detailed professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
National Sales Assistant
Grace Kennedy Foods (USA) LLC - DBA LAFE
10.2021 - Current
- SAP knowledge and Business system data base
- Maintained and organized customer database of over 46 clients nationwide.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Produced monthly reports using advanced Excel spreadsheet functions
- Utilized data visualization tools to effectively communicate business insights
- Designed and implemented tools to support strategic value chain optimization initiatives
- Documented effective and replicable methods for extracting data and organizing data sources
- Participated in requirements meetings to understand business needs
- Generated standard and custom reports to provide insights into business performance
Customer Service Representative
GRACE KENNEDY FOODS (USA) LLC - DBA LAFE
10.2019 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided primary customer support to internal and external customers
- Produced monthly reports using advanced Excel spreadsheet functions
Route Sales Specialist
Rico Food INC
05.2018 - 09.2019
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Displayed products properly at customer sites and according to company specifications and policies.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Retail Store Manager
AT&T Wireless
01.2016 - 05.2018
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Created employee schedules to align coverage with forecasted demands.
- Completed routine store inventories.
- Generated spreadsheets detailing sales information, customer log between 20-25 daily must for business (CRU)
Education
Associate of Science - Business Administration
Unapec
Dominican Republic08.2014
Skills
- Fluent in Spanish & English
- Outstanding interpersonal skills
- Operations Support
- Microsoft Excel
- Sales Records Management
- Customer Relationship Management
- National Account Management
- Communications Strategies
- Professional Relationships
- Reporting Tools
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
- Microsoft Excel Level 1 - 2 - 3
- Security Awareness Training Level 1 - 4
- 2022 Data Protection & Privacy Sensitization Training
- Rutgers - Beyond EI: The Power of Positive Intelligence
Timeline
National Sales Assistant
Grace Kennedy Foods (USA) LLC - DBA LAFE
10.2021 - Current
Customer Service Representative
GRACE KENNEDY FOODS (USA) LLC - DBA LAFE
10.2019 - 10.2021
Route Sales Specialist
Rico Food INC
05.2018 - 09.2019
Retail Store Manager
AT&T Wireless
01.2016 - 05.2018
Associate of Science - Business Administration
Unapec
- Microsoft Excel Level 1 - 2 - 3
- Security Awareness Training Level 1 - 4
- 2022 Data Protection & Privacy Sensitization Training
- Rutgers - Beyond EI: The Power of Positive Intelligence
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