Massiel Santana
Seffner,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Sales Associate
Signet Jewelers
Tampa, FL
02.2018 - 03.2023
- Processed transactions using a point-of-sale system.
- Tracked sales performance metrics to identify trends in the market place.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
Hillsborough High School
Tampa, FL05-2018
Skills
- Contract Preparation
- Client Account Management
- Inventory Control
- Order Processing
Timeline
Sales Associate
Signet Jewelers
02.2018 - 03.2023
High School Diploma -
Hillsborough High School