Massimo Falco
White Plains
Summary
Dynamic technical services professional with over 18 years of experience in equipment installation, maintenance, and troubleshooting. Proven ability to engage customers, resolve complex issues, and collaborate with diverse teams to achieve operational excellence and high customer satisfaction. Experienced in operating heavy machinery, including skid steers and excavators, with a strong commitment to safety, efficiency, and quality workmanship.
Overview
19
19
years of professional experience
Work History
Professional service Tech
Falco Lawn Sprinklers
White Plains
03.2007 - Current
- Installed and configured equipment for residential and commercial clients.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Operated a variety of machinery and tools safely and efficiently.
- Completed routine maintenance and repair.
Skills
- Installation and configuration
- Equipment maintenance
- Customer relationship management
- Training delivery
- Friendly, positive attitude
- Critical thinking
- Basic math
- Public speaking
- Team collaboration
- Time management
- Adaptability to technology
- Customer engagement
- Problem solving
- operating heavy machinery
Languages
English
Professional
Italian
Native/ Bilingual
Spanish
Professional
Timeline
Professional service Tech
Falco Lawn Sprinklers
03.2007 - Current