Thomas Chambers
Summary
Innovative IT professional with a strong focus on customer service and relationship building. Skilled in leading teams to foster a results-oriented environment that enhances employee engagement and drives corporate success. Committed to understanding and addressing customer needs to ensure satisfaction.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
IT Service Tech
Apex Systems / Dell / Boeing
11.2021 - Current
- Transferred data from customers' old devices to new devices efficiently, ensuring seamless transition.
- Facilitated computing equipment relocation to enhance employee productivity and improve office layout.
- Assisted new hires in setting up computing equipment and activating badges to streamline onboarding.
- Assisted with initial login and configured all computing equipment.
- Create and resolve tickets using the ServiceNow platform.
- Maintaining a separate proprietary ticketing system.
- Perform hardware repairs on laptops and desktops, including motherboards, fans/radiators, drives, LCD screens, and more.
- Maintain a positive attitude and atmosphere while assisting walk-in customers at the front desk.
Sales Associate
Sherwin Williams
07.2019 - 11.2021
- Greeted customers and identified specific wants and needs to enhance shopping experience.
- Described merchandise and clarified use, operation, and care to assist customers in making informed purchases.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Computed sales prices and processed cash or credit payments efficiently to ensure accurate transactions.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Exchange merchandise for customers and accept returns.
Education
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Hyattsville, MD 03.2026 - 06.2026
Information Technology Security Administrative Program -
MyComputerCareer
Raleigh, North CarolinaHigh School Diploma -
Marple Newtown High School
Newtown Square, Pennsylvania 09.2012 - 06.2016
Skills
- Computer Troubleshooting
- Customer Service
- Data Migration
- Hardware Configuration
- ServiceNow
- Software Installation / Configuration
- System Imaging
Timeline
Bachelor of Science - Cyber Security
University of Maryland Global Campus
03.2026 - 06.2026
IT Service Tech
Apex Systems / Dell / Boeing
11.2021 - Current
Sales Associate
Sherwin Williams
07.2019 - 11.2021
High School Diploma -
Marple Newtown High School
09.2012 - 06.2016
Information Technology Security Administrative Program -
MyComputerCareer