Massimo Roja
Syracuse,NY
Overview
6
6
years of professional experience
Work History
Teaching Assistant
Sprout Therapy Group
Liverpool, NY
01.2025 - Current
- Assisted in implementing individualized education plans for diverse learners.
- Monitored student progress, providing feedback to facilitate academic growth and development.
- Maintained a positive classroom environment that fostered respect and teamwork among students.
- Engaged in professional development sessions to improve instructional skills and educational strategies.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
Merchandise Associate
Onondaga Beverage
Syracuse, NY
12.2023 - 12.2024
- Assisted in inventory management to ensure product availability and accuracy.
- Processed incoming shipments, verifying quantities and product conditions.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to optimize stock replenishment procedures.
- Provided product knowledge support to customers, enhancing sales opportunities.
- Participated in training initiatives for new associates, fostering team development.
- Transported merchandise to the sales floor and restocked shelves, racks, and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Quick Service Restaurant Team Member
McDonald's
Liverpool, NY
12.2019 - 06.2022
- Delivered exceptional customer service by efficiently processing orders and addressing customer inquiries.
- Collaborated with team members to enhance workflow efficiency during peak service hours.
- Monitored inventory levels and assisted in restocking supplies to ensure uninterrupted service.
- Implemented best practices for food safety and sanitation compliance, reducing potential health risks.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication skills.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived at work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
Associate of Science - Business And Entrepreneurship
Onondaga Community College
Syracuse, NY05-2026
High School Diploma -
Liverpool Highschool
Liverpool, NY06-2022
Skills
- Positive attitude
- Computer skills
- Relationship building
- Calm and patient demeanor
- Collaborative teamwork
- Effective communication
- Behavior management
- Strong teamwork
- Customer interaction
- Store organization
- Cash handling
- Visual merchandising
- Pricing and signage updates
Languages
Italian
Native or Bilingual
Timeline
Teaching Assistant
Sprout Therapy Group
01.2025 - Current
Merchandise Associate
Onondaga Beverage
12.2023 - 12.2024
Quick Service Restaurant Team Member
McDonald's
12.2019 - 06.2022
Associate of Science - Business And Entrepreneurship
Onondaga Community College
High School Diploma -
Liverpool Highschool