Masuduz Zaman
Reseda,CA
Summary
Experienced with sorting and categorizing packages for streamlined operations. Utilizes effective communication and time management to maintain high productivity levels within fast-paced environment. Track record of ensuring accurate and efficient package handling through teamwork and organizational skills.
Overview
8
8
years of professional experience
Work History
Server
Shalimar Cuisine of India
West Hills, CA
03.2024 - Current
- Developed strong relationships with regular customers, enhancing overall dining experience.
- Implemented best practices for maintaining cleanliness and organization in dining area.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Employment Coach
Integrated Resources Institute
Los Angeles, CA
11.2023 - 02.2024
- Developed individualized employment plans to support client job readiness and career goals.
- Conducted workshops on resume writing and interview techniques to enhance client skills.
- Collaborated with local businesses to identify job openings and foster employer partnerships.
- Provided one-on-one coaching sessions, facilitating client self-assessment and goal-setting strategies.
- Conducted comprehensive assessments of client needs, strengths, and barriers to employment, informing tailored support plans.
- Enhanced client employability by identifying skill gaps and providing targeted coaching sessions.
Server
Agra Tandoori
Tarzana, CA
11.2022 - 02.2024
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed order delivery process efficiently, minimizing wait times for guests.
- Trained new servers on menu items, service standards, and POS system operations.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Security Guard
Rapid Guard Security
Canoga Park, CA
01.2022 - 10.2022
- Monitored premises to ensure safety of personnel and property.
- Conducted regular patrols to deter potential security breaches.
- Responded promptly to alarms and incidents, coordinating with law enforcement as needed.
- Documented daily activities and irregularities in detailed reports.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Bakery Assistant
Costco
Woodland Hills, CA
08.2021 - 12.2021
- Assisted in daily bakery operations, ensuring adherence to health and safety standards.
- Prepared a variety of baked goods, maintaining consistency and quality throughout production.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Maintained cleanliness of workstations and equipment, promoting a safe working environment.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Decorated baked goods and designed visually appealing displays of finished products.
Sortation Associate
Amazon
Chatsworth, CA
06.2018 - 08.2021
- Operated sortation equipment to efficiently route packages for delivery.
- Ensured accuracy in package labeling and sorting processes.
- Collaborated with team members to maintain workflow efficiency.
- Trained new associates on safety protocols and sorting procedures.
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
- Maintained a safe work environment through proper handling of packages and equipment.
Education
High School Diploma -
Canoga Park High School
Canoga Park, CA06-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Patrolling
- Physical fitness
- Reporting skills
- Emergency awareness
Timeline
Server
Shalimar Cuisine of India
03.2024 - Current
Employment Coach
Integrated Resources Institute
11.2023 - 02.2024
Server
Agra Tandoori
11.2022 - 02.2024
Security Guard
Rapid Guard Security
01.2022 - 10.2022
Bakery Assistant
Costco
08.2021 - 12.2021
Sortation Associate
Amazon
06.2018 - 08.2021
High School Diploma -
Canoga Park High School