Mataya Chesmore
Dallas,TX
Summary
Dedicated customer service representative skilled in effective communication, active listening, and upselling techniques. Proven ability to build relationships and analyze consumer behavior to enhance customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Sales Representative
The Royalty Within
Arlington , TX
10.2025 - 01.2026
- Recommended additional products or services tailored to customer needs.
- Educated customers on product features and technical details to highlight benefits.
- Identified potential opportunities to upsell products or services.
- Created strategies to enhance overall customer experience.
- Built sustainable relationships with customers through open communication.
- Analyzed trends in consumer behavior and preferences.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Identified potential security risks in the store to ensure safety for customers and staff.
Cashier/Server
Whataburger
Grand Prairie, Texas
05.2025 - 10.2025
- Processed customer transactions efficiently and accurately.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Managed cash register operations with attention to detail.
- Assisted customers with menu selections and special requests.
- Promoted special offers and upsold items to enhance customer experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Discounted purchases by scanning and redeeming coupons.
- Ensured cleanliness of checkout area to provide a welcoming environment for customers.
- Followed food safety and sanitation guidelines diligently.
- Followed company security procedures for handling large sums of money.
- Supported management by executing tasks that improved operational efficiency.
Education
High School Diploma -
Crosswinds
Grand Prairie, TX05-2026
Skills
- Sales strategies
- Upselling techniques
- Customer service
- Multitasking and organization
- Effective communication
- Active listening
- Conflict resolution
Timeline
Customer Service Sales Representative
The Royalty Within
10.2025 - 01.2026
Cashier/Server
Whataburger
05.2025 - 10.2025
High School Diploma -
Crosswinds