Open To Work
Cheryl Magnuson
Customer Service Sales Representative
Hugo,MN
Work Preference
Summary
Dedicated Customer Service Sales Representative with over 24 years of experience in product knowledge and customer and team support. Proven ability to enhance customer engagement and streamline order processing for optimal satisfaction.
Overview
24
24
years of professional experience
Work History
Customer Service Sales Representative
ADG Promotional Products
White Bear Lake, Minnesota
09.2002 - 08.2026
- Guided customers in product selection and inquiries to enable informed purchasing decisions from company website.
- Answered incoming calls and emails regarding product questions and sales inquiries, and order status.
- Processed orders while ensuring accuracy.
- Assisted customers in troubleshooting website issues to improve their online experience.
- Provided comprehensive product information to enhance customer understanding of existing and new items on the website.
- Collaborated with team members to resolve customer issues promptly.
- Informed customers about product lines and best sellers to enhance engagement during promotional events.
- Suggested additional products to pair with items based on customer needs.
- Maintained detailed records of customer interactions and transactions.
- Monitored rush and event-dated orders to ensure timely processing and delivery.
- Work with our production expeditors to meet dates on orders.
- Support outside sales teams with questions or orders that were sensitive.
- Run Excel reports for the team to monitor order on hold or event dated orders so they continue to flow through the processes.
- Supported other parts of the divisions on catching up on emails when backlogged.
- Provided training to new associates to enhance their product knowledge and customer service skills.
- Attended promotional products tradeshows to represent the company and connect with vendors.
Education
Associates Degree in Business - Business Administration
National College
Saint Paul, MN06-1988
Skills
- Product knowledge
- Sales strategies
- Customer engagement
- Order processing
- Customer support
- Data reporting
- Experience with MicroSoft Excel, and Word, Powerpoint, and Microsoft Teams
- Avaya phone/Contact Pro emails
- Able to absorb information easily, became expert for team support, and outside sales on products
Timeline
Customer Service Sales Representative
ADG Promotional Products
09.2002 - 08.2026
Associates Degree in Business - Business Administration
National College