Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Why I'm a Great Fit for This Job
Timeline
Generic

Mataya Hales

Pleasant View,UT

Summary

Hi! I'm Mataya Hales, an 18-year-old recent graduate from Weber High School with a 3.5 GPA. I'm passionate about helping others, solving problems, and doing things the right way. I'm looking for an opportunity where I can bring my people skills, positive attitude, and quick learning ability to a team that values great service and strong work ethic. For the past year and a half, I've worked as an independent contractor for MyPolicy Insurance in Pleasant View. In that role, I've handled a wide variety of customer service responsibilities including quoting, answering phones, resolving issues, and helping people understand their insurance options. The job taught me how to stay calm under pressure, speak confidently to all types of people, and solve problems quickly and professionally. Even though I haven't worked a cash register before, I'm extremely motivated and eager to learn. I'm not afraid of fast-paced environments, and I truly enjoy interacting with customers. I bring humor, empathy, and focus to every task - and I'm someone who always looks for ways to improve and grow.

Overview

1
1
year of professional experience

Work History

Independent Contractor - Customer Service & Quoting

MyPolicy Insurance
01.2024 - Current
  • - Spoke with clients over the phone to gather information and answer questions
  • - Prepared quotes and helped customers understand their coverage options
  • - Solved problems related to billing, coverage, or service delays
  • - Communicated clearly and professionally with all types of clients
  • - Managed multiple tasks while keeping service quick and accurate
  • - Maintained a calm, kind, and helpful attitude at all times

Education

High School Diploma - undefined

Weber High School
Pleasant View, UT
05.2025

Skills

  • - Excellent communication and people skills
  • - Quick learner, especially with hands-on tasks
  • - Confident in public speaking and customer interaction
  • - Positive, reliable, and hardworking
  • - Strong problem-solving and multitasking ability
  • - Detail-oriented and goal-driven
  • - Comfortable taking initiative and helping others

Hobbies and Interests

- Creating art and crafts, - Exploring nature and going on hikes, - Learning about business and communication, - Listening to audiobooks and growing as a person, - Finding new ways to challenge myself

Why I'm a Great Fit for This Job

I love helping people, staying organized, and learning new things. I believe in doing a job right the first time and always bringing my best. I'm not afraid of busy days, long lines, or customer complaints - I actually thrive in situations where I can help make someone's experience better. If you're looking for someone who will show up, work hard, and treat every customer with respect and kindness, I'm your girl.

Timeline

Independent Contractor - Customer Service & Quoting

MyPolicy Insurance
01.2024 - Current

High School Diploma - undefined

Weber High School
Mataya Hales