Mataya Mincey

• Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
• Managed cash transactions accurately, ensuring proper handling of payments and tips.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Circulate throughout assigned work station on a continuous basis, greeting guests in a friendly manner, taking beverage orders, and delivering beverages.
• Carry and balance full tray of beverages.
• Provide complimentary beverages in accordance with company policy.
• Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.

• Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout experience.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Maintained a clean and organized lounge area, ensuring guest comfort and safety.

• Provided exceptional tableside service by anticipating guest needs and monitoring satisfaction throughout their visit.
• Managed cash transactions efficiently while maintaining strict adherence to company policies regarding payment procedures.
• Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
• Utilized strong interpersonal skills to create a welcoming atmosphere for all pool patrons, fostering lasting connections with guests.