Matayah Goss
Prosper Health
Daytona Beach
2
years of professional experience
Detail-oriented and adaptable with a background in customer service and tutoring. Committed to leveraging skills in time management and attention to detail to drive project and task completion while maintaining a welcoming environment.
Work History
Client Experience Associate
6 Months- Analyzed data to identify trends and pinpoint gaps in support
- Implemented process improvements to streamline intake procedures and communication
- Increased client satisfaction by resolving complex issues and providing exceptional service at all times
Academic Peer Tutor
9 Months- Facilitated one-on-one tutoring sessions to enhance student understanding of academic concepts
- Assisted students in improving problem-solving skills through guided practice
- Collaborated with faculty to identify areas where students needed additional support and resources
Volunteer
1 Year 6 Months- Sorted and organized donated items for store efficiency
- Collaborated with team members to maintain a clean and welcoming environment
- Supported inventory management via tracking donations
Education
Bachelor of Science - Astronomy & Astrophysics
Skills
Customer service
Attention to detail
Time management
Computer skills
Microsoft Word
Workplace safety
Timeline
Client Experience Associate
Prosper Health
05.2025 - 11.2025Read More
Academic Peer Tutor
Overhills High School
08.2024 - 05.2025Read More
Volunteer
PTO Thrift Store
11.2023 - 05.2025Read More
Embry-Riddle Aeronautical University
Bachelor of Science from Astronomy & Astrophysics
Read More