Matea Vukomanovic
Tallahassee,FL
Summary
Proven team player with a track record of enhancing customer satisfaction at BJ's Restaurant & Brewhouse, adept in multitasking and effective time management. Skilled in customer service and team collaboration, demonstrated through dynamic support and achievement in high-pressure environments. Excellently balances interpersonal skills with practical problem-solving abilities, ensuring both team harmony and operational efficiency.
Overview
3
3
years of professional experience
Work History
Host
BJ's Restaurant & Brewhouse
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Gymnastics Coach
Legacy Gymnastics
04.2022 - 05.2024
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
Sales Associate
TJX Companies
09.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Psychology
Florida State University
Tallahassee, FL01-2028
High School Diploma -
Lake Howell Highschool
Winter Park, FL05-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Adaptable to change
Languages
Serbian
Native or Bilingual
Timeline
Host
BJ's Restaurant & Brewhouse
09.2024 - Current
Gymnastics Coach
Legacy Gymnastics
04.2022 - 05.2024
Sales Associate
TJX Companies
09.2021 - 04.2022
Psychology
Florida State University
High School Diploma -
Lake Howell Highschool
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