Matena Kamara
Sunglass Hut - Luxottica
Laurel,MD
16
years of professional experience
Results-oriented Retail Manager with over 10 years of experience in driving sales and enhancing customer loyalty. Skilled in leveraging financial and marketing expertise to optimize purchasing and merchandising strategies. Proven ability to resolve issues efficiently and foster a high-energy culture in million-dollar locations.
Work History
Store Manager
1 Year 8 Months- Led sales strategies to enhance customer experience and drive revenue growth.
- Managed inventory control processes to optimize stock levels and reduce shrinkage.
- Implemented visual merchandising standards to promote product visibility and appeal.
- Trained and mentored team members, fostering a collaborative work environment.
- Developed staff schedules to ensure optimal coverage during peak hours and events.
- Oversaw compliance with company policies and procedures, maintaining operational excellence.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Fostered a culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Manager
3 Years 2 Months- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews to identify improvement areas and created action plans for development.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Recruited and selected qualified candidates for various positions to meet staffing needs.
- Oversaw daily sales activities to ensure targets were met and operations ran smoothly.
- Cultivated relationships with external vendors and suppliers to ensure seamless operations and support.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets to deliver projects on-time and within financial constraints, ensuring resource optimization.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Streamlined inventory management processes to reduce stock discrepancies and improve order fulfillment accuracy.
- Implemented training programs for staff to enhance customer service skills and boost team performance.
Part Owner/General Manager
9 Years 8 Months- Achieved over 3 million in sales through strategic initiatives and relationship building.
- Negotiated favorable contracts with vendors and suppliers, reducing overall expenses without compromising on quality.
- Managed diverse team of professionals, enhancing collaboration and driving team productivity and satisfaction.
- Leveraged 10+ years of expertise in managing point of sales, market value, and profits to optimize business performance.
- Provided exceptional customer service, securing repeat clients and generating positive word-of-mouth referrals for the business.
- Built a loyal clientele base through personalized attention to client needs and consistently delivering outstanding results on every project undertaken.
- Acted as a key liaison between merchandisers and jewelry stores to facilitate effective communication.
- Created diverse jewelry designs and actively participated in national jewelry contests to showcase creativity.
Education
Bachelor of Arts - Marketing Management
High School Diploma
Skills
Operations Management
Inventory Management
Sales Forecasting
POS systems
Data Evaluation
Excellent Customer Service
Client relations
Customer relations
Staff Training
Team building and leadership
Leadership coaching
Decision-Making
Analytical thinking
Multitasking and organization
Inventory Reporting
Sales Management
Accomplishments
- Achieved the 1.5 million dollar store ranking within 1 year
- Managed a store that exceeded company expectations in every category during the all 4 quarters
- Exceeded monthly store sales goals 12 months in a row.
Timeline
Store Manager
Sunglass Hut - Luxottica
12.2024 - CurrentRead More
Operations Manager
David's Bridal
10.2021 - 12.2024Read More
Part Owner/General Manager
Time & Gold Jewelry
10.2010 - 06.2020Read More
Laurel High School
High School Diploma
Read More
The Art Institute of Philadelphia
Bachelor of Arts from Marketing Management
Read More