Mateo Bondurant
Canton,NC
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Southern Porch. Recognized for enhancing guest engagement and satisfaction through personalized service and effective complaint resolution. Proven ability to handle cash transactions accurately while fostering a collaborative team environment during peak hours. Interested in the sales and upselling aspect and want to explore that side further.
Overview
6
6
years of professional experience
Work History
Server
Southern Porch
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Blue Rooster
12.2021 - 08.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Kobe Express
08.2019 - 07.2021
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Bachelor of Science - Management, Marketing
Western Carolina University
Cullowhee, NC05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Upselling
Affiliations
- Society of Human Resource Management (SHRM)
Timeline
Server
Southern Porch
07.2024 - Current
Server
Blue Rooster
12.2021 - 08.2023
Server
Kobe Express
08.2019 - 07.2021
Bachelor of Science - Management, Marketing
Western Carolina University
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