Mateo Puente
Davis,CA
Summary
Focused and reliable student bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
4
4
years of professional experience
Work History
Client Support
Streets2Schools
07.2022 - 01.2024
- Provided bilingual client support (English and Spanish) by messaging/calling clients to facilitate payments, reschedule classes, and answer questions about homework, deadlines, and balances due.
- Streamlined referral process by coordinating with probation officials and clients to ensure timely enrollment in first classes.
- Graded and provided feedback on weekly homework for domestic violence (DV) course clients.
- Monitored and supported multiple Zoom classes simultaneously, assisting clients with connectivity issues in real time.
- Collaborated with team members via Skype to efficiently manage multiple tasks and maintain smooth operations.
Waiter
Los Pinos
05.2021 - 09.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Customer Service
McDonald's
08.2020 - 03.2021
- Monitored self-checkout systems and provided help in resolving complex problems.
- Entered food and beverage orders into POS system.
- Operated cash register to process sales transactions, handle cash and make change.
- Operated and sanitized kitchen and food preparation equipment.
Tutor
Pleasant Grove AVID Class
11.2019 - 03.2020
- Prepared instructional materials and tutorial practice techniques for such subjects as mathematics and english.
Education
High School Diploma -
Ponderosa High School
3661 Ponderosa Rd, Shingle Springs, CA 95682No Degree - Computer Engineering
UC Davis
06-2026
Computer Engineering
Sacramento City College
Sacramento, CA01-2026
Skills
- Workflow and Task Coordination
- Customer Service and Client Relations
- Transaction Processing and Cash Handling
- Verbal and Written Communication (English and Spanish)
- Inventory Management and Stocking
- Analytical Thinking and Problem Solving
- Proficiency in C, C, and Python
- Understanding of Calculus and Mathematical Concepts
- Case Documentation and Recordkeeping
- Course Grading and Academic Support
- Bilingual Communication: Phone and Written (English & Spanish)
- Team Collaboration and Operational Brainstorming
- Verbal De-escalation and Conflict Resolution
- Assisted tech-inexperienced clients in securely providing necessary documents, while protecting their personal and financial information
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Client Support
Streets2Schools
07.2022 - 01.2024
Waiter
Los Pinos
05.2021 - 09.2021
Customer Service
McDonald's
08.2020 - 03.2021
Tutor
Pleasant Grove AVID Class
11.2019 - 03.2020
High School Diploma -
Ponderosa High School
No Degree - Computer Engineering
UC Davis
Computer Engineering
Sacramento City College
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