Mateo Rios

• Supervisor in charge of creating SOPs for the new Home Study & Post Release Services team at Youth For Tomorrow. Work with YFT Directors and ORR stakeholders (such as Project Officers) to hire and train PRS Level 1, PRS Level 2, and Home Study case managers. Leading a team of 5 HS/PRS Case Managers by providing guidance, reviewing HS & PRS reports, and reviewing cases to ensure quality work for unaccompanied children. Consult with YFT directors for hiring, disciplinary action, training materials, and more.
• Assist the case management department with reunifying minors from CAT 1-3 to proposed sponsors. Leading a team of 4 Reunification Case Managers by providing guidance, reviewing cases and Release Requests, sending elevations to the Federal Field Specialist, and providing ORR UC Policy trainings to the team. Provide mentorship for case management, staffing, and more.

Seasonal Holiday Temporary Bilingual Crisis Counselor

Worked the 7pm-3:30am CST overnight shift receiving inbound 988 crisis phone calls.

Completed risk assessments and completed with safety plans with callers to ensure they had the resources necessary. Utilized programs such as UP and iCarol for documentation. Engaged in de-escalation with callers to ensure they remain physically safe.

Coordinate with supervisors for possible elevations and coordination of potential emergency interventions.

Used active listening, empathy, cultural knowledge, resources, and grounding techniques to help calm the callers during crisis.

Informed callers of mandated reporter status if any disclosures were to be made that involved child/elder abuse and/or neglect. Explained confidentiality and CC's scope in terms of services and documentation (if asked by caller).

Ensured to schedule a follow up phone call with clients to ensure their continued safety and assess for further needs (such as resources) during the follow-up calls.

• Supervise 9-15 Unification Specialists/Case Managers across 4-5 different programs to ensure the timely and safe release of Unaccompanied Children.
• Level 1 Programs: KidsPeace Level 2 Programs: Youth For Tomorrow, KidsPeace Cayuga Centers, Caminos West UMHC, Board of Child Care Philadelphia
• Attend and participate in weekly staffing with GDIT and ORR Provide guidance on cases to Unification Specialists.
• Conduct Internal Staffing and Huddles with Unification Specialists, coordinate with program leaderships to remain compliant utilizing Tableau and TKPI to ensure compliance per ORR Policy on the UC Portal
• Provide training to Unification Specialists Communicate case complexities with ORR's Federal Field Specialist Send case elevations, case submissions, consulate requests (to CFS), name/DOB change requests (to DHS/ICE), and other external communications.
• UNIFICATION SPECIALIST:
• Marsell Consulting and MHS Riverside - Auditor: Complete thorough audits for program cases Provide notes, feedback, corrections, recommendations and cite ORR Field Guidances and Policy to proceed with cases accurately and on a timely manner.
• Help cover lead's workload by being point of contact during trainings and time off TPG Temporary Case Review Project: Selected by Assistant Program Director based on Lead and Senior Lead recommendations.
• Review cases on all ORR programs due to case delays using Excel to fill out specific information for assigned cases; Provided information and recommendations to avoid further case delays
• Southwest Key Estrella - Primary Case Manager: Worked with shadow case managers to complete all assigned cases Conducted thorough UC and Sponsor assessments, as well as obtained required documentation to submit release requests of assigned cases to ORR
• Staff case with Lead Case Manager and Case Coordinator on a weekly basis to provide essential case information and address any concerns Work with CAT 1, CAT 2A, CAT 2B, CAT 3, CAT 4, and Home Study cases as well as providing case manager recommendations for Home Study, denial, straight release, or release with PRS-Only
• Focused on TPG's CAT 1 initiative by working on and submitting category 1 cases prior to ORR's submission deadline by completing all necessary tasks in an accurate and timely manner to ensure safe and speedy reunification for all minors
• Serve as lead's point of contact during annual training - for team Estrella
• Pecos Children's Center Served as a Unification Specialist to reunify unaccompanied children in a quick and safe manner to eligible sponsors Called sponsors, completed required assessments, and obtained required documents from the sponsors.

• As an Assistant General Manager, responsibilities include: Working with General Manager and District Manager to ensure satisfactory results in store operations Interview potential hires, recommend hirings, firings, and promotions of team members and shift managers Onboard, train, and certify team members Train and proctor ServSafe exams for new managers to the company Completed the weekly store schedule for all team members and managers Complete development plans for team trainers and shift managers Manage P&L for a store with $1.25m in annual sales.