Mateo Zambrano
Lawrenceville,GA
Summary
Dedicated team member with a background in restaurant operations and volunteer teaching. Skilled in order processing and maintaining cleanliness, contributing to efficient service and positive guest experiences.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Restaurant Waiter
Monterrey Restaurante Mexicano
Lawrenceville, GA
07.2021 - 08.2022
- Contributed to operations at family-owned restaurant since early high school.
- Assisted in other positions such as a host, busser, and cashier.
- Processed to-go orders online and from the telephone.
- Aided the manager in obtaining supplies before business hours.
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with menu recommendations and addressed customer inquiries effectively.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed customer payments using point-of-sale systems.
- Adapted quickly to changing circumstances during busy service hours.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new waitstaff members.
- Folded napkins and prepared silverware sets to provide adequate supply for waitstaff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent themto kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
Catechist Teacher
St. Patrick's Catholic Church
Norcross, GA
08.2021 - 05.2022
- Volunteered three times a week.
- Assisted in the catechetical formation of children preparing for their First Communion and Confirmation.
- Facilitated classroom discussions to encourage student participation and understanding.
- Implemented assessments to evaluate student progress and adapt teaching methods accordingly.
- Fostered a supportive community within the classroom by emphasizing respect, empathy, and open-mindedness among students during discussions about faith topics.
- Enhanced student engagement by incorporating hands-on activities and interactive learning experiences.
- Maintained ongoing communication with parents, updating them on student progress and addressing any concerns or issues that arose during the school year.
- Encouraged class participation to build student confidence and interest in church teachings.
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Assessed student progress to determine level of understanding and adjust lessons to enhance learning.
- Supported religious leaders in performing various duties.
- Collaborated with parents to communicate student achievements and areas for improvement.
Education
Bachelor of Arts - Philosophy & Liberal Arts
Saint Joseph Seminary College
Saint Benedict, LA05-2026
Skills
- Customer service
- Order taking
- Order accuracy
- Point of sale (POS) system operations
- Cash handling
- Check accuracy
- Cleanliness
- Personal hygiene
- Willingness to learn
- Religious education
- Lesson planning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Outdoor Recreation
- Cooking
- Sketching and drawing
- Music
- Reading
- Digital Art and Animation
- Swimming
- Food Photography
- Journaling
Extracurricular activities
- Hispanic Organization Promoting Education (HOPE)
- Swim (Junior year of High school)
- Spanish Choir (member and conductor during college)
- Hispanic Committee
- Hospitality Committee
- Religious Activities Committee (Sacristan)
Timeline
Catechist Teacher
St. Patrick's Catholic Church
08.2021 - 05.2022
Restaurant Waiter
Monterrey Restaurante Mexicano
07.2021 - 08.2022
Bachelor of Arts - Philosophy & Liberal Arts
Saint Joseph Seminary College