Mateo Zeoli
Queens,NY
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
6
6
years of professional experience
Work History
Shift Leader
pura vida miami
Manhattan, Nyc
07.2024 - Current
- Assisted general manager with operations game plan and company initiatives implementation.
- Monitored and maintained equipment to ensure operational efficiency.
- Utilized POS systems efficiently for order processing and inventory management.
- Educated customers about offerings, promotions and pricing to boost sales.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Coached team members to increase productivity and reduce workplace accidents.
- Delegated tasks to employees and monitored activities and task completion.
- Worked closely with human resources to support employee management and organizational planning.
Barista
Rosetta Coffee
Manhattan, NY
05.2023 - 06.2024
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Supported highest standards of conduct and service to support company reputation.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Gave samples of popular coffee and tea blends to create sales opportunities.
Server
a pasta bar
Manhattan, NY
03.2022 - 03.2023
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared beverages for guests including coffees, teas, juices and cocktails.
- Responded quickly to any customer complaints or concerns regarding their dining experience.
- Stocked service areas with supplies during slow periods.
- Provided excellent customer service to all guests by responding promptly to their requests.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Server
La Trattoria italian restaurant
Manhattan, NY
05.2021 - 12.2021
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu items, describing ingredients and cooking methods upon request.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
Royal Caribbean International
Miami, FL
05.2019 - 05.2020
- Provided exceptional service to high volume of daily customers.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
High School Diploma -
Siglo 21
Cord, ARSkills
- Interpersonal relations
- Team motivation
- Professional appearance
- Strong verbal and written communication
- Employee relations
- Policy and procedure enforcement
- Team collaboration and leadership
- Point of sale (POS) system operations
- Food running
- Strong work ethic
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
contact via e-mail or text message
tel: 7869257023
e-mail: Mateozeoli@gmail.com
Timeline
Shift Leader
pura vida miami
07.2024 - Current
Barista
Rosetta Coffee
05.2023 - 06.2024
Server
a pasta bar
03.2022 - 03.2023
Server
La Trattoria italian restaurant
05.2021 - 12.2021
Server
Royal Caribbean International
05.2019 - 05.2020
High School Diploma -
Siglo 21
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