Mateusz Hinnenkamp
Hermantown,MN
Summary
Client service professional with proven track record in enhancing client satisfaction and fostering strong relationships. Skilled in resolving issues, managing multiple priorities, and adapting to changing requirements. Known for collaborative teamwork, effective communication, and delivering impactful results. Reliable and adaptable with talent for understanding client needs and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Client Service Specialist
Park State Bank
08.2024 - Current
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
Assistant Manager
Mcdonald
12.2022 - 05.2023
- Proven leader and adept communicator, I excelled at McDonald's as an Assistant Manager, driving staff development and ensuring quality control
- Expert in staff training and computer skills, I've mentored teams to peak performance, underscoring my commitment to excellence and attention to detail
- Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology
- Ready to apply knowledge and skills to any challenge
- Task Delegation
- Employee Performance Evaluations
- Staff Development
- Delegation skills
- Attention to detail
- Quality control
- Product knowledge
- Staff Training
- Positive Attitude
- Computer Skills
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Helped oversee the daily operations of the store, managing staff and inventory
- Coached and mentored new employees on company policies and procedures
- Assisted with new employee training and conducted performance reviews to track overall progress
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Performed general maintenance and repair
Employee
Mcdonald
11.2021 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Lycee Jean Durant
Castelnaudary, France06-2019
Skills
- Task Delegation
- Employee Performance Evaluations
- Staff Development
- Delegation skills
- Attention to detail
- Quality control
- Staff Training
- Positive Attitude
- Computer Skills
- Teamwork skills
- Calm and professional under pressure
- Multitasking Abilities
Languages
French
Native or Bilingual
Polish
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Russian
Professional Working
Japanese
Elementary
Timeline
Client Service Specialist
Park State Bank
08.2024 - Current
Assistant Manager
Mcdonald
12.2022 - 05.2023
Employee
Mcdonald
11.2021 - 11.2022
High School Diploma -
Lycee Jean Durant
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