Matheau Monzon
Fort Worth
Summary
Able to provide excellent and friendly customer service in a slow or fast-paced environment. Met customer service satisfaction goals. Motivated to provide effort, a sense of urgency, and strong interpersonal skills. Forward-thinking professional with a proven history of leadership, planning, and problem-solving. Adept collaboration with professionals to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
10
10
years of professional experience
Work History
Assistant Manager
NuRock Management
Homestead
05.2024 - 03.2025
- I took rent payments from residents, processed anything that the resident owed as far as upcoming payments, late payments, or replacements for their unit
- Would send 24-hour notices to cure, 3-day notices, and notices to vacate (NTV).
- Would help residents with their portal accounts, any work orders related to their unit, and any issues that need to be resolved.
- I would walk the vacant units, as well as cover for other properties within the company.
- I took potential applicants' information and would add them to the waitlist. Applicants were given a tour of the vacated units that we had available to rent.
Customer Service Specialist
Best Buy
New York
05.2019 - 07.2019
- Stocked shelves and supplies and organized displays
- Customer service specialist, processing payments, returns, store pick up, and pre orders
Express Team Member
Target
New York
04.2018 - 04.2019
- Stocked shelves and supplies and organized displays
- Backroom area that involved fast paced unboxing
- Provided professional and engaging service to customers as a cashier
- Loaded and unloaded company merchandise trucks
- Worked in the produce area where food was to be kept fresh and dated at all times
Bus Boy / Waiter
F & J Pine Italian Restaurant
Bronx
06.2015 - 08.2016
- Served people their food and drinks
- Maintenance after events were over
Education
Graduate -
Park East High School
06-2016
Skills
- Microsoft
- Property management
- Customer service
- Work order management
- Excel
- PowerPoint
- Electronics
- Communication skills
Volunteer Experience
Blood Donor, East Harlem Pride Football Team, Started on offense, defense, and special teams. Also was a team captain.
Timeline
Assistant Manager
NuRock Management
05.2024 - 03.2025
Customer Service Specialist
Best Buy
05.2019 - 07.2019
Express Team Member
Target
04.2018 - 04.2019
Bus Boy / Waiter
F & J Pine Italian Restaurant
06.2015 - 08.2016
Graduate -
Park East High School
Similar Profiles
Kasenia ColvinKasenia Colvin
Regional Director at Meridian Management GroupRegional Director at Meridian Management Group
Sedona C FrancisSedona C Francis
Assistant Property Manager at NuRock CompaniesAssistant Property Manager at NuRock Companies
Devon DobbsDevon Dobbs
Maintenance Technician at Chicago Housing Authority (McCormack Baron Management, Inc/Eastlake/HHDC ManagementMaintenance Technician at Chicago Housing Authority (McCormack Baron Management, Inc/Eastlake/HHDC Management
Abdulla ShafieAbdulla Shafie
Front Desk Personal at Plant fitnessFront Desk Personal at Plant fitness
MELVINNEY LEWISMELVINNEY LEWIS
Customer Service Representative at CapgeminiCustomer Service Representative at Capgemini