Matheos Cremonese
Miami
Summary
Motivated Restaurant Server offering extensive knowledge of hospitality etiquette and food preparation. Spirited and communicative individual polished in assisting patrons in selecting food and beverage choices and maintaining table settings. Customer-oriented team player familiar with POS system operations. Eager and motivated to work.
Overview
8
8
years of professional experience
Work History
Restaurant Server
Dirty French steakhouse
Miami, FL
04.2022 - Current
- Manage up to 13 different tables ranging from 2-4 guest each with a $200+ per person spending average.
- Ensure guests have a great dinning experience from start to finish while maintaining a fast pace, high end service, and pushing high cost items.
- Collaborated with kitchen staff to ensure order accuracy and quality.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new team members on service standards and procedures.
- Recommended menu items based on customer preferences and dietary needs.
- Resolved customer complaints promptly to ensure satisfaction and retention.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Selling expensive steaks and red wine while providing a high end dinning experience, all within a proper time frame.
Head Food Runner
Carbone
Miami, FL
08.2021 - 02.2022
- Communicated directly with chefs and managers to ensure a seamless service.
- Came in 30 minutes early every shift to make sure station was properly set up within timeframe.
- Gave quick and detailed descriptions of food while also performing certain table-side moves.
Barista/Polisher/Server assistant/Head Food Runner
Komodo
Miami, FL
08.2018 - 07.2021
- Prepared high-quality coffee beverages according to customer preferences.
- Operated espresso machines and other coffee equipment efficiently.
- Maintained cleanliness and organization of the work area and equipment.
- Managed large/busy sections with high profile guests.
- Gained extensive knowledge of food and beverages.
- Over 30,000 steps while running multiple heavy dishes of food across multiple different floors throughout the restaurant.
Education
No Degree - Sports Medicine
Miami Dade College
Miami, FL06.2018
Skills
- Order accuracy
- High-end service
- Menu recommendations
- Complaint resolution
- Team player
- Tri-lingual with great food descriptions
- Passionate about food
- Lots of energy
Languages
Spanish
Full Professional
Portuguese
Professional
English
Native/ Bilingual
Timeline
Restaurant Server
Dirty French steakhouse
04.2022 - Current
Head Food Runner
Carbone
08.2021 - 02.2022
Barista/Polisher/Server assistant/Head Food Runner
Komodo
08.2018 - 07.2021
No Degree - Sports Medicine
Miami Dade College