Matheus Rangel Da Silva
I.T Support Specialist.
Campbell,CA
Summary
Quick learner with troubleshoot skills looking for a position as a Undergraduate Techinical Intern. Passionate about the tech industry with strong organizational skills, eager to learn, and to help the company to archive their goals.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Rideshare Driver
Uber-Lyft
San Francisco, CA
08.2016 - 04.2022
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Adhered to tight schedule and met departure and arrival deadlines.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Planned routes based on knowledge of local areas, GPS information and customer preferences.
Dog Trainer
Self-employeed
NOVO HAMBURGO, Brazil
03.2013 - 06.2016
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Tracked metrics such as overall health, behaviors and diet to isolate and address concerns.
I.T Support
Novo Hamburgo City Hall
Novo Hamburgo, Brazil
03.2011 - 06.2014
- Configured hardware, devices and software to set up work stations for employees.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Associate of Science - Computer Science
De Anza College
Cupertino 04.2022 - 04.2024
Bachelor of Science - Computer Science
Universidade Feevale
Brazil 03.2011 - 12.2013
Skills
Desktop support
Technical documents comprehension
Technical Support
PC component diagnostics
Timeline
Associate of Science - Computer Science
De Anza College
04.2022 - 04.2024
Rideshare Driver
Uber-Lyft
08.2016 - 04.2022
Dog Trainer
Self-employeed
03.2013 - 06.2016
I.T Support
Novo Hamburgo City Hall
03.2011 - 06.2014
Bachelor of Science - Computer Science
Universidade Feevale
03.2011 - 12.2013