Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mathew Bingham

Plaistow

Summary

Dynamic bar manager with proven expertise at Kobe Buddha House, excelling in customer service and team leadership. Recognized for fostering a loyal clientele and enhancing staff performance through effective training. Skilled in responsible alcohol service and adept at problem-solving, ensuring a welcoming atmosphere and memorable experiences for patrons.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Bar Manager

Kobe Buddha House
03.2024 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Server Trainer/ Host Trainer

Kobe Buddha House
08.2023 - Current
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Event Bartender

N/A
09.2022 - Current
  • Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
  • Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
  • Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
  • Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.

CSR

Domino's Pizza
05.2024 - 12.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Delivered prompt service to prioritize customer needs.

Host/Restaurant Server

Kobe Buddha House
08.2023 - 03.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Host

Texas Roadhouse
04.2023 - 08.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

Bachelor of Science - Business Management

Northern Essex Community College
Haverhill, MA
01-2027

High School Diploma -

Timberlane Regional High School
Plaistow, NH
05-2024

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Responsible alcohol service
  • Bar management
  • Relationship building
  • Verbal and written communication
  • Active listening
  • Critical thinking
  • Customer relations
  • Computer proficiency

Certification

TIPS on-premise alcohol server training

Timeline

CSR

Domino's Pizza
05.2024 - 12.2024

Bar Manager

Kobe Buddha House
03.2024 - Current

Server Trainer/ Host Trainer

Kobe Buddha House
08.2023 - Current

Host/Restaurant Server

Kobe Buddha House
08.2023 - 03.2024

Host

Texas Roadhouse
04.2023 - 08.2023

Event Bartender

N/A
09.2022 - Current

Bachelor of Science - Business Management

Northern Essex Community College

High School Diploma -

Timberlane Regional High School
Mathew Bingham