Mathew Bingham
Plaistow
Summary
Dynamic bar manager with proven expertise at Kobe Buddha House, excelling in customer service and team leadership. Recognized for fostering a loyal clientele and enhancing staff performance through effective training. Skilled in responsible alcohol service and adept at problem-solving, ensuring a welcoming atmosphere and memorable experiences for patrons.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bar Manager
Kobe Buddha House
Haverhill, MA
03.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Server Trainer/ Host Trainer
Kobe Buddha House
Haverhill, MA
08.2023 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Event Bartender
N/A
N/A
09.2022 - Current
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Skillfully managed cash transactions while maintaining accurate accounting records throughout each shift.
- Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
- Effectively handled high-pressure situations during peak hours without compromising the quality of customer service or drink preparation.
CSR
Domino's Pizza
East Hampstead, NH
05.2024 - 12.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered prompt service to prioritize customer needs.
Host/Restaurant Server
Kobe Buddha House
Haverhill, MA
08.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Host
Texas Roadhouse
Methuen, MA
04.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Bachelor of Science - Business Management
Northern Essex Community College
Haverhill, MA01-2027
High School Diploma -
Timberlane Regional High School
Plaistow, NH05-2024
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Responsible alcohol service
- Bar management
- Relationship building
- Verbal and written communication
- Active listening
- Critical thinking
- Customer relations
- Computer proficiency
Certification
TIPS on-premise alcohol server training
Timeline
CSR
Domino's Pizza
05.2024 - 12.2024
Bar Manager
Kobe Buddha House
03.2024 - Current
Server Trainer/ Host Trainer
Kobe Buddha House
08.2023 - Current
Host/Restaurant Server
Kobe Buddha House
08.2023 - 03.2024
Host
Texas Roadhouse
04.2023 - 08.2023
Event Bartender
N/A
09.2022 - Current
Bachelor of Science - Business Management
Northern Essex Community College
High School Diploma -
Timberlane Regional High School
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