MATHEW C. TURNER
Lees Summit,Missouri
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Previous experience includes streamlining support processes and driving improvements in customer satisfaction through effective team collaboration. Demonstrates strong analytical skills and ability to perform under pressure while enhancing operational efficiency—dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and practical communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
27
27
years of professional experience
Work History
Systems Platform Support
ScriptPro
Merriam, KS
04.2025 - Current
- Configured hard drives for robots using various hard drive models and across multiple builds of Windows.
- Used Octopus Deploy to upload certificates for PKI Management, SysAdmin, Enterprise Certification, and Chef.
- Configured Sigpads for site use.
- Troubleshoot network problems.
- Troubleshoot hardware problems on the robot and peripheral computers.
- Encrypted drives using Winmagic and Secure Doc.
- Performed failovers to secondary drives.
Freelance IT Professional
Self Employed
01.2006 - Current
- Provided software and hardware maintenance for customers. Diagnosed and worked to resolve issues involving Windows XP, Win7, and Win8. Performed work replacing hardware such as fans, graphics cards, power supplies, and motherboards.
Robotics Support Analyst I
ScriptPro
Merriam, Kansas
09.2020 - 04.2025
- Analyzed, troubleshot, and maintained all aspects of ScriptPro robotic equipment. Supported and trained customers to ensure they understood the ScriptPro equipment and system operation. Maintained, upgraded, or replaced software and provided hardware support.
- Repaired and maintained ScriptPro robots, systems, and equipment, trained on all ScriptPro Robotics systems.
- Supported and maintained user account information, including rights, security, and systems groups.
- Had remote DOD access to military bases and BOP, FCC, and FTC facilities.
Field Service Technician I
ScriptPro
Merriam, Kansas
10.2015 - 09.2020
- Repaired, maintained, and troubleshooted ScriptPro equipment, ensuring optimal performance and customer satisfaction.
- Supported and trained customers to ensure they understood the ScriptPro equipment and system operation.
- Repaired and maintained ScriptPro robots, systems, and equipment, trained on operating all ScriptPro Robotics systems.
- Had DOD access to military bases and BOP, FCC, and FTC facilities.
- Subject matter expert on all five of Scriptpro Robotics systems.
Customer Service Internet Content Coordinator
Bushnell
Overland Park, Kansas
01.2010 - 10.2015
- Manage and maintain all content for customer service and inquiries on the Bushnell and its subsidiaries and websites. Streamline the repair process and automate the dealer purchasing process. I used PHP, ASP, and MySQL to interface with existing databases.
- Processed orders through several web-based procedures with third-party websites and maintained an open order report with over thirty thousand plus orders.
- Monitored and maintained a web-based order processing system with multiple third-party websites.
Wireless Technician 1
ERICSSON
Overland Park, Kansas
12.2007 - 01.2010
- Monitor, maintain, and test wireless switching equipment using Windows, Unix, macOS, and proprietary network storage systems for one of the world’s largest telecommunications companies. Test circuits on DS1, DS3, and T1 levels. Coordinate with other telecommunication carriers and interface with field technicians to resolve network problems and service outages.
- Coordinated with other workgroups to increase efficiency and focus on the entire network rather than individual equipment providers, resulting in faster resolution of customer problems and improved overall network performance.
- Key player on a 50-member team that resolved a nationwide loss of GPS sync that could have caused a catastrophic loss of communication across North America.
Wireline Network Operations Technician 2
ALCATEL-LUCENT, SPRINT
Overland Park, Kansas
01.2006 - 01.2008
- Monitored a global telecommunications company's physical wireline network using in-house, UNIX-based interfaces. Coordinated with switch technicians to resolve service outages and make repairs.
- Worked overtime with a 10-member team rerouting nearly 2 million Asian customers across land routes after an earthquake sheared three cables carrying underwater traffic.
- Achieved better coordination with outside customer companies, strengthening business relations and our ability to maintain our network and serve customers reliably.
Field Supervisor
COMMAND SECURITY
Kansas City, Missouri
08.2003 - 01.2006
- Managed 85 employees in 55 locations, ensuring work schedules were correctly followed. Authored work procedures for nine different sites and became the principal supervisor before promotion to Field Supervisor.
Combat Engineer
UNITED STATES MARINE CORPS
Camp Lejeune, North Carolina
07.1998 - 08.2003
- Served on protective convoy duty into and out of Iraq. Worked with demolitions and explosives to block roadways, move obstacles, clear landing zones, and assault fortified positions.
- Supervised the conduct, equipment, and training of 12 Marines in the assigned squad. Conducted training for job duties, including situation assessment, incident, and stress management.
- Earned official commendations for superior engineering work and was promoted to corporal upon honorable discharge.
Education
Associate of Applied Science - Website Technologies
Johnson County Community College
Overland Park, KansasSkills
- Wireless Switching Equipment
- Circuit Testing
- Utilities Design
- Network Platforms
- Customer Service
- Staff training and supervision
- Equipment maintenance
- Technical troubleshooting
- Software upgrades
- Customer training
- Network troubleshooting
- Problem solving
- Effective communication
- Team collaboration
- Software knowledge
- Remote support
- Hardware support
Timeline
Systems Platform Support
ScriptPro
04.2025 - Current
Robotics Support Analyst I
ScriptPro
09.2020 - 04.2025
Field Service Technician I
ScriptPro
10.2015 - 09.2020
Customer Service Internet Content Coordinator
Bushnell
01.2010 - 10.2015
Wireless Technician 1
ERICSSON
12.2007 - 01.2010
Freelance IT Professional
Self Employed
01.2006 - Current
Wireline Network Operations Technician 2
ALCATEL-LUCENT, SPRINT
01.2006 - 01.2008
Field Supervisor
COMMAND SECURITY
08.2003 - 01.2006
Combat Engineer
UNITED STATES MARINE CORPS
07.1998 - 08.2003
Associate of Applied Science - Website Technologies
Johnson County Community College
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