Mathew Edwards

Facilitated onboarding processes by providing comprehensive technical support to healthcare staff and clients.

• Conducted regular audits to ensure alignment with state legislation, organizational policies, and client expectations.
• Facilitated collaboration among cross-functional teams to address complex issues and enhance service delivery efficiency.
• Executed data analysis utilizing Power BI, proprietary VMS systems, and various Microsoft Office applications to enhance onboarding efficiency.
• Mentored newly hired support specialists in troubleshooting techniques, fostering a culture of knowledge sharing.
• Delivered exceptional customer service by effectively resolving technical issues.
• Streamlined communication channels between field support and recruiting staff, boosting collaboration efforts across the organization.
• Managed over 30 candidates daily while advancing their onboarding.
• Onboarded over 1000 new hires.
• Put together employee files and collected required digital or physical information to meet requirements.

• Maintained well-organized digital filing systems.
• Responded and resolved support tickets with an average response time of under 5 minutes.
• Tracked project progress, identified and resolved obstacles.
• Scanned and saved PDF and Word documents into electronic files and folders.
• Dealt professionally with team members and clients to enhance relationships.
• Received and routed telephone and email messages to appropriate staff.
• Resolved escalated customer complaints and answered questions regarding policies and procedures.

• Adapted to changing priorities and unexpected situations with calm demeanor.
• Greeted customers and educated them on products based on their personal preferences.
• Worked to make customers feel comfortable in their retail experience.
• Resolved customer concerns using strong communication and conflict management skills.
• Supported team with receiving, pricing and merchandising.

• Detailed cars for service customers and customers purchasing vehicles.
• Picked up and dropped off parts, customer cars, and dealer trades.
• Protected guests and staff with timely resolution of spills and safety hazards.