Mathew Guillen
San Antonio,TX
Summary
Achieved high levels of operational efficiency through effective administrative and customer support. Enhanced team communication and collaboration by implementing best practices. Maximized productivity by utilizing a diverse range of computer applications. Authorized to work in the US for any employer.
Overview
4
4
years of professional experience
Work History
Collections Specialist
SWBC
San Antonio, TX
10.2025 - Current
- Handles inbound and outbound calls for various financial institutions to inform members about the status of their accounts. Upholds high standards of customer service while remaining persistent and persuasive. Keeps detailed records of contacts and payments, abiding by all laws that govern debt collection practices. Proficient in communication, negotiation, and problem-solving.
Customer Service Representative
ALORICA
San Antonio, TX
01.2025 - 11.2025
- Provided exceptional customer service and support to ensure customer satisfaction
- Resolved customer inquiries, complaints, and issues in a timely and professional manner
- Maintained a high level of product knowledge to effectively assist customers with their needs
- Managed a large volume of incoming calls and emails from customers, addressing their concerns and providing accurate information
Night Auditor
Marriott Medical
San Antonio, TX
05.2023 - 11.2024
- Reviews and reconciles financial transactions that occurred during the night shift at hotels or other businesses.
- Check for any discrepancies, ensure accuracy in the accounting records.
- Send end of day reports via email to General manager, Accounting, Corporate, and Operations manager to ensure a smooth transition from night shift to day shift
Night Auditor/Front Desk Clerk
Riverwalk Plaza Hotel & Suites
San Antonio, TX
04.2022 - 04.2023
- Supervised and managed front desk operations, ensuring smooth check-in and check-out processes for guests
- Trained and mentored a team of XX front desk agents, providing guidance on customer service best practices
- Resolved guest complaints and issues promptly and effectively, maintaining high levels of customer satisfaction
- Managed room inventory to maximize occupancy rates while minimizing overbooking situations
- Collaborated with housekeeping department to ensure timely room readiness for incoming guests
Education
No Degree -
University of Houston-Victoria
Victoria, TX01-2014
High School Diploma -
Robert E Lee
San Antonio, TX2012
Skills
- Demonstrated meticulous attention to detail in all tasks and projects
- Facilitated debt collection negotiations to optimize recovery outcomes
- Assisted customers in identifying product needs and providing solutions Supported sales team in achieving targets through effective communication Contributed to maintaining inventory levels and product displays
- Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
- Assisted customers with inquiries and issues to enhance satisfaction Provided timely solutions to support customer needs Collaborated with team members to improve service delivery
- Managed high-volume inbound and outbound calls to ensure customer satisfaction
Timeline
Collections Specialist
SWBC
10.2025 - Current
Customer Service Representative
ALORICA
01.2025 - 11.2025
Night Auditor
Marriott Medical
05.2023 - 11.2024
Night Auditor/Front Desk Clerk
Riverwalk Plaza Hotel & Suites
04.2022 - 04.2023
No Degree -
University of Houston-Victoria
High School Diploma -
Robert E Lee