Mathew Moorhouse

• Assisted in training team members on operational protocols and safety procedures.
• Supported daily workflow by organizing tasks and prioritizing assignments effectively.
• Learned to operate essential tools and equipment while maintaining safety standards.
• Collaborated with team to ensure efficient completion of project goals and deadlines.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Contributed to maintaining a clean and organized workspace, promoting overall efficiency.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained database systems to track and analyze operational data.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Organized agent forms and sent to the correct agencies
Processed incoming including home office and claims
Have working knowledge of Paragons and Inserters
Processed incoming packages, scanned in and sent to correct locations
Collaborated with other departments on supply and quality issues.
Uncovered and resolved errors with minimal oversight.
Worked well with others to insure jobs were done correctly and on time

Lubricated, cleaned and performed minor repairs to machine parts to keep
machines in working condition.
Prepared finished books for shipping by wrapping or packing books and
stacking boxes on pallets.
Used large-volume hand machine punch and staplers to punch holes into
paper sheets.
Used cutting and trimming machines to trim edges of books to appropriate
size.
Checked all finished products to detect and correct uneven paper edges
and dimensional errors.
M M

Performing daily tasks with incoming mail. Making sure sent to correct locations
Sorting mail to be delivered inside of the building and delivering to the correct
people
Sorting agent mail and mailing to the correct agencies