Mathew Rowe
Miamisburg,Ohio
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
6
6
years of professional experience
Work History
Assistant Customer Service Manager
Kroger
Lebanon, Ohio
11.2018 - Current
- Assisted customers with inquiries, complaints and feedback.
- Evaluated and authenticated returns, exchanges and voids.
- Mitigated escalated issues to drive customer satisfaction.
- Identified training needs to improve customer service quality.
- Resolved escalated customer issues in a timely manner.
- Analyzed data to identify opportunities for improvement in service delivery.
- Trained new employees on company policies, procedures and practices related to customer service roles.
Education
High School Diploma -
Greater Ohio Virtual School
Lebanon, OH03-2022
Skills
- Conflict Resolution
- POS system operations
- Team Development
- Customer Engagement
- Cash Handling
- Customer Relations
- Schedule Management
- Problem investigation
Timeline
Assistant Customer Service Manager
Kroger
11.2018 - Current
High School Diploma -
Greater Ohio Virtual School
Similar Profiles
Aaron B. DearthAaron B. Dearth
Full Time Bookkeeper and Customer Service at KROGERFull Time Bookkeeper and Customer Service at KROGER
Zachary McAllisterZachary McAllister
Cashier at KrogerCashier at Kroger
Desiree' A CherryDesiree' A Cherry
Accounting Associate at KrogerAccounting Associate at Kroger
Arturo Maldonado JrArturo Maldonado Jr
Logistics/Order Selection Case at KrogerLogistics/Order Selection Case at Kroger
Kyle CampbellKyle Campbell
Flight Instructor at Lunkin Flight Training CenterFlight Instructor at Lunkin Flight Training Center