Mathew Sagness
Hamilton,Ontario
Summary
Versatile Transportation Manager successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Transportation Manager
Shred-It International
07.2018 - Current
- Established team priorities, maintained schedules and monitored performance.
- Developed strong relationships with drivers
- Creating a strong culture focusing on Health and Safety
- Championed energy efficiency initiatives within the organization, leading to reduced operating costs without sacrificing quality of service.
- Developed regional service team''s skills by conducting regular training sessions, fostering a culture of continuous improvement.
- Optimized resource allocation for maximum productivity, achieving consistently high-quality service across the region.
- Collaborated with sales teams to identify upsell opportunities, contributing to increased revenue generation within the region.
- Analyzed performance metrics regularly to identify areas for improvement, driving continuous enhancement of regional operations.
SAP/Mobile Handheld Expert
Shred-It International
03.2008 - 07.2018
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications..
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Maintained and executed training material for new system and mobile applications.
Operations Supervisor
Shred-It International
10.1999 - 03.2008
- Oversaw appointment scheduling and itinerary coordination for both Customers and Drivers.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Motivated and trained employees to maximize team productivity.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Service Representative-Driver
Shred-It International
05.1995 - 10.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to develop best practices for consistent customer service .
- Responded to customer requests for services, and company information.
- Delivered prompt service to customer needs.
Skills
- Staff Training and Development
- Goal Setting
- Decision-Making
- Staff Development
- Employee Coaching and Mentoring
- Cost Control
- Customer Service
- Professional and Courteous
- Team Leadership
- Performance monitoring
Timeline
Transportation Manager
Shred-It International
07.2018 - Current
SAP/Mobile Handheld Expert
Shred-It International
03.2008 - 07.2018
Operations Supervisor
Shred-It International
10.1999 - 03.2008
Customer Service Representative-Driver
Shred-It International
05.1995 - 10.1999