Mathew Taylor
Duncanville
Summary
Dynamic sales associate with a proven track record at Shoe Palace, excelling in customer service and relationship building. Adept at task prioritization and problem-solving, I consistently met sales goals through effective communication and product knowledge. Skilled in operating point-of-sale systems, I enhance team performance during peak hours.
Overview
16
16
years of professional experience
Work History
Sales Associate
Shoe Palace
Irving
12.2024 - 08.2025
- Provided personalized customer service by assisting customers with product selection and fit, enhancing overall shopping experience.
- Met sales goals through product knowledge and effective communication.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Organized sales floor and ensured merchandise displays met company standards, contributing to a welcoming store environment.
- Collaborated with team members during peak hours to maintain efficient store operations and meet customer needs.
Coaching Assistant
Music Saved My Lyfe
Wichita Falls
08.2022 - 11.2024
- Guided youth in developing mental toughness through motivational techniques, including goal setting and visualization exercises.
- Supported at-risk youth in enhancing musical skills, fostering personal growth and self-expression.
- Assisted with the preparation of music plans and strategies.
- Composed original pieces for group performance as well as solo works for auditioning purposes.
- Built positive relationships with parents to promote each student's success in their musical journey.
Package Handler/Trainer
FedEx
Wichita Falls
11.2019 - 04.2022
- Trained new employees on package handling processes, facilitating smooth onboarding and adherence to safety protocols.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects, documenting issues to ensure quality control.
Call Center Representative
MCI
Dallas
06.2015 - 10.2019
- Answered incoming calls from customers, assisting with product inquiries, billing questions, and resolving customer service issues to enhance customer satisfaction.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained detailed records of customer interactions and transactions to support accurate follow-up and improve service quality.
Audio Engineer
Universal Rehersal Studio
Arlington
07.2009 - 03.2015
- Recorded dialogue and musical performances in studio settings, enhancing audio quality through expert microphone placement and equipment management.
- Edited and mixed recordings to craft immersive soundscapes using digital audio workstations, tailoring effects to match artistic vision.
- Mastered audio tracks to ensure clarity and consistency across all components of the mix.
- Conducted sound checks for live performances, optimizing audio system calibration to ensure top sound quality for audience experience.
Crew Member
McDonald's
Wichita Falls
06.2009 - 02.2010
- Greeted customers upon arrival, provided menus, and addressed inquiries about menu items to enhance customer experience.
- Processed orders and payments efficiently, ensuring accurate transactions and prompt service.
- Maintained compliance with health department regulations for food handling to ensure customer safety.
Education
High School Diploma -
Rider High School
Wichita Falls, TXSkills
- Point-of-sale operation
- Customer service
- Inventory management
- Task Prioritization
- Problem-Solving
- Improving performance
- Relationship Building
- Computer Skills
Education and Training
other
Timeline
Sales Associate
Shoe Palace
12.2024 - 08.2025
Coaching Assistant
Music Saved My Lyfe
08.2022 - 11.2024
Package Handler/Trainer
FedEx
11.2019 - 04.2022
Call Center Representative
MCI
06.2015 - 10.2019
Audio Engineer
Universal Rehersal Studio
07.2009 - 03.2015
Crew Member
McDonald's
06.2009 - 02.2010
High School Diploma -
Rider High School