Accomplished Service Manager with a focus on team leadership, customer satisfaction, and process efficiency. Proven track record of implementing workflow enhancements and fostering staff development.
Overview
28
28
years of professional experience
Work History
Service Manager
Firebird Tire
Phoenix, AZ
01.2005 - 03.2026
Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
Managed team performance, fostering a collaborative environment for staff development.
Implemented process improvements to enhance workflow efficiency and reduce turnaround time.
Developed training programs to elevate staff skills and promote best practices in service management.
Shop Worker / Foam Fill
Arrowhead Tire
Phoenix, AZ
01.2004 - 01.2005
Operated tire mounting and balancing equipment to ensure accurate installations.
Maintained inventory levels and organized stock for efficient workflow.
Assisted customers with product selection and provided exceptional service.
Conducted safety inspections on tools and equipment to ensure compliance with regulations.
Shop Manager
Firebird Tire
Phoenix, AZ
01.1998 - 01.2004
Oversaw daily shop operations, ensuring compliance with safety protocols and quality standards.