MATTHEW Contreras
Chula Vista,CA
Summary
Dynamic professional with experience at Olive Garden, excelling in time management and clear communication. Proven ability to enhance guest satisfaction through efficient table bussing and maintaining a welcoming environment. Recognized for resourcefulness and attention to detail, ensuring safety and cleanliness in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Digital Shopper
Walmart
National City, CA
05.2025 - Current
- Optimized digital shopping experience through user-friendly interface enhancements.
- Analyzed customer feedback to refine product selection and improve satisfaction.
- Collaborated with cross-functional teams to streamline online order fulfillment processes.
- Implemented data-driven strategies to enhance inventory management and reduce stockouts.
- Trained new employees on digital platform functionalities and customer service best practices.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Busser
Olive Garden
Chula Vista
04.2024 - 11.2024
- Supported dining operations by clearing and resetting tables efficiently.
- Assisted servers with delivering food and beverages promptly.
- Maintained cleanliness of dining areas, ensuring a welcoming environment.
- Collaborated with kitchen staff to expedite food service during peak hours.
- Engaged with guests to ensure satisfaction and address needs swiftly.
- Reset and cleaned tables quickly to prepare for new customers.
Security Guard
Conroy Security
Otay Ranch Center
08.2023 - 06.2024
- Monitored premises to deter illegal activity and ensure safety of individuals and property.
- Conducted routine patrols to identify security risks and maintain a safe environment.
- Responded promptly to alarms and emergency situations, coordinating with law enforcement as needed.
- Assisted in enforcing access control procedures, verifying identification of personnel and visitors.
- Collaborated with team members to improve response times during drills and emergency situations.
- Responded quickly to emergency situations to assess and deflect issues.
Hotel Front Desk Clerk
Lucky Ds Hostel
San Diego
02.2022 - 06.2023
- Managed guest check-in and check-out processes efficiently.
- Assisted guests with inquiries and provided information on local attractions.
- Maintained accurate reservation records using property management software.
- Processed payments and handled cash transactions securely.
- Resolved guest complaints promptly to ensure satisfaction and retention.
- Trained new staff on front desk procedures and customer service protocols.
Education
High School Diploma -
Eastlake High School
Eastlake Skills
Time management
Attention to detail
Clear communication
Cleaning and sanitizing
Table bussing
Safety awareness
Resourcefulness
Professional appearance
Timeline
Digital Shopper
Walmart
05.2025 - Current
Busser
Olive Garden
04.2024 - 11.2024
Security Guard
Conroy Security
08.2023 - 06.2024
Hotel Front Desk Clerk
Lucky Ds Hostel
02.2022 - 06.2023
High School Diploma -
Eastlake High School