Mathias Class
Tucson,AZ
Summary
Client-focused Human Services Specialist with skills needed to properly explain programs, policies, and procedures to clients of all cultures and ethnicities. A determined employee with over 6 years of analyzing data to determine client eligibility. Successful establishing working relationships with clients, community resources, and other agency staff.
Supportive Human Services Technician offering agility and confidence in stressful circumstances. Meticulous enrollment facilitator with skill in database management and accurate recordkeeping. Liaises between clients and service providers, translating details and assisting aid recipients with paperwork completion.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Human Services Specialist /Investigator
The Sate Of Arizona
Tucson, Arizona
03.2015 - Current
- Interviewed applicants for services and supported application completion as necessary.
- Described procedures, requirements, and benefits to clients and interested parties.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Maintained heavy caseload of approximately 40 cases by utilizing effective time management and organizational skills.
Crisis Intervention Worker
Crisis Response Center
Tucson, Arizona
06.2011 - 11.2014
- Evaluated risk to clients or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Devised and enhanced treatment strategies to promote continued progress.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
Social Worker
Sonora Behavioral Health Hospital
Tucson, Arizona
06.2004 - 12.2011
- Delivered comprehensive therapeutic services to children, adolescents, and adults to support child welfare and prevention services.
- Completed over 15 assessments per day and sometimes increased assessment by 10%
- Recommended long-term residential treatment, short-term residential treatment, and individualized and group drug counseling for clients with substance abuse issues.
- Maintained record of daily individual activities, behaviors, and pertinent incidents for patient analysis and assessment.
- Interviewed clients, families, or groups to assess situations, limitations, and issues and implement services to address needs.
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior, and teach new behavioral skills.
Education
Master of Science - Healthcare Management
Trident University International
Cypress, CA05.2012
Bachelor of Science - Health Education
The University of Arizona
Tucson, AZ05.2009
Associate of Arts - General Studies
Pima Community College
Tucson, AZ05.2007
Skills
- Procedure Compliance
- Candidate Searching
- Work Complaint Handling
- Networking and Partnership Development
- Decision Making
- Report Preparation
- Employee Orientation
Certification
- Microsoft Office Specialist Certification, Microsoft. - May 2006
- Google Guru Workplace Certification - September 2021
Languages
French
Native or Bilingual
Timeline
Human Services Specialist /Investigator
The Sate Of Arizona
03.2015 - Current
Crisis Intervention Worker
Crisis Response Center
06.2011 - 11.2014
Social Worker
Sonora Behavioral Health Hospital
06.2004 - 12.2011
Master of Science - Healthcare Management
Trident University International
Bachelor of Science - Health Education
The University of Arizona
Associate of Arts - General Studies
Pima Community College