Matias Luna
Pembroke Pines,FL
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Reliable individual with background as Picker for large organizations. Motivated and highly communicative when working quickly while observing company procedures. Excellent contributor to large and small teams within all scales of warehouse environments.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Home Depot
Pembroke Pines, FL
01.2024 - 05.2024
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Informed customers of in-store promotions or pricing specials.
- Conducted visual inspections of manufactured parts to ensure conformance to specifications.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Warehouse Worker
A1 Worldwide Logistics
North Miami, FL
05.2023 - 09.2023
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Staged and sorted multiple types of products for loading.
- Collaborated closely with other departments on special projects as needed.
- Transported goods to designated areas within the warehouse facility.
- Organized warehouse space for efficient storage of products.
- Processed returns of defective merchandise as required.
- Operated scanners, computers, and other equipment to track orders.
Customer Fulfillment Associate
Target
Pembroke Pines, FL
03.2021 - 04.2022
- Conducted regular training sessions for new hires on order fulfillment systems and procedures.
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Pulled and packed products from shelves based on customer orders.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Processed incoming orders in a timely manner according to company standards.
- Operated forklift, pallet jack, or other equipment as needed.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL06-2019
Some College (No Degree) - EMT
Broward College
Fort Lauderdale, FLSkills
- Product Merchandising
- Payment Collection
- Cash Handling
- Merchandise Restocking
- Order coordination
- Guest Services
- Customer Complaint Resolution
- Customer Service
- Product Knowledge
- Product Recommendations
- Positive and professional
- Customer inquiries
- POS System Operation
- Interpretation skills
- Fluent in English and Spanish
- Material Handling
- Warehouse Organization
- Shipment Palletization
- Quality Control
- Order Fulfillment
- Loading and unloading
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Cashier
Home Depot
01.2024 - 05.2024
Warehouse Worker
A1 Worldwide Logistics
05.2023 - 09.2023
Customer Fulfillment Associate
Target
03.2021 - 04.2022
High School Diploma -
Miami Killian Senior High School
Some College (No Degree) - EMT
Broward College